ComplaintsforLake Manchaug Camping, LLC
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Complaint Details
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Initial Complaint
03/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I reserved a seasonal campsite and had to cancel, I put a deposit down of $2000.00 and the owner will not refund my deposit. Most campsites will charge a small fee if you cancel not $2000. I'm asking for a refund of my deposit minus a small administrative fee. The season does not begin until May so they will still book the site. This is stealing money.Business response
10/03/2023
BBB spoke directly with the business, they stated that they were very clear about there policy and the amount of time that passed before the customer let them know that they no longer wanted the camp site. While he had the site on the hold they could not show anyone else so they lost out on revenue for the season. They ended up renting at a very reduced price.Customer response
10/03/2023
Complaint: ********
I am rejecting this response because: this is a bold face lie and they should have refunded my deposit. This is not the first customer this has happened to, they owe me two thousand dollars. They pocketed my money and rented the site out anyway!
Sincerely,
*******************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.