ComplaintsforFlippin Out Gymnastics Corp

• Initial Complaint

  02/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My husband and I would like a refund since we were treated very poorly at this company and were told our card would not be charged. We canceled this class and the lady spitefully charged us that day without permission or authorization..we want a refund and we do not want them having anymore access to this card. Awful customer service ..

  Business response

  02/28/2022

  Flippin Out Gymnastics has been a member of BBB for 13 years and never had an issue or complaint and has a A+ rating. In regards to the ***, ******* accusations I have to say they are very much exaggerated. They registered for a 6 week session and did not pay prior to the session. They attended the first class on 2/19 and yesterday 2/27 asked to be withdrawn from our program. As stated in our rules and policies, they are charged after first class. We charged them the $19.00 for the class they participated on 2/19. We did send them a receipt stating that, which they attached to their complaint, which I have too. We also, emailed last night the contact information on file to go over all of this but as you can see it was made up contact information including a name, address and email. We then sent another email to the mother who was the one who sent this complaint. We had to cut communication off and would gladly like to end all communication and any relations with this couple as you can see from their social media posts, they were very hostile & threatened not only myself and staff but are talking about harassing our other 300 happy customers.

  Customer response

  02/28/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  I want a refund and want my credit card off their system. I want am apology for very bad customer service as well as bad attitude. No one said they would harass their customers. We responded to this rude person in kind.she spitefully and maliciously charged me after I said I was going to cancel. Actually I'm the one who knocked her and cut off communication with her due to her going back and forth arguing with me and being rude trying to excuse her poor communication rather than making it better. Bottom line I'm not paying a dime and should have been a courtesy class as their gym was a s*** hole dirty and gross.

  Business response

  03/04/2022

  The charge was $19 for the 1 class they attended on 2/19. As stated in our Rules and Policies they will be charged for the session and only allowed a full refund after the 2nd class with a doctors note. After attempting to come to class on 2/26, when the gym was closed for February vacation, they asked to be withdrawn from the program. My office staff followed the regular protocol, which was to only charge their card for the 1 class attended, included that information on the receipt and emailed it to the family.   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩