Business ProfileforMcGee Toyota of Dudley

In April 2023 I acquired a 2014 RAV4 Limited from a family member, who originally purchased it from **** Toyota in *********, ** in December 2015. In early 2024 I experienced shuddering at ***** mph and on February 24, I brought the vehicle to McGee Toyota in Dudley, who recommended replacing the torque convertor for ~$2900. Upon investigation, I learned that faulty software in 2013-2015 RAV4s can cause torque converter damage and shuddering. I contacted several mechanics who declined the job but suggested contacting ****'s Transmission in *********, **. **** recommended McGee Toyota update the software first and then he would flush the transmission, which he was confident would resolve the issue without replacing the torque converter. Following ****'s advice, I returned to McGee Toyota on March 2. Despite explaining my intention to resolve the issue by flushing the transmission before replacing the torque converter, McGee Toyota staff insisted on replacing the converter first before updating the software. They asserted that only a Toyota dealership could perform the software update, leaving me with no option but to pay $2900 for the torque converter replacement, despite my repeated requests for just the software update. Their refusal to accommodate my request was unreasonable and misleading and I believe they were attempting to manipulate me into paying for costly repairs, despite my reasonable request to attempt to resolve the issue in an alternative, less-expensive way first. After calling Toyota's consumer line and learning Toyota dealerships are independent, I contacted **** Toyota in *********, **, who agreed to update the software without replacing the torque converter. On March 29, **** performed the update and transmission flush for $725, resolving the issue without the need for expensive repairs. McGee Toyota's handling of the situation disappointed me, while **** Toyota's professionalism and customer focus have earned my continued loyalty.