ComplaintsforMcGee Toyota of Dudley

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a 2022 Gold Certified Used Toyota car, Monday, 07/08/24. As part of the agreement they agreed to register and inspect the car. On that day, 07/08/24, the general sales manager, told me the MA RMV was down and it would be no longer than 4 days. I specifically asked, what if the 7 days to register and inspect it goes by and you haven't registered or inspected it? He said That wont happen. So, now today, is Sunday, 07/14/24, at 9:00P.M., and its the end of the seventh day and I called the Auburn Police Dept. for advice. They said I had to take it up with the dealer and that I can Not drive the car after 11:59:59P.M. today. So in less than 3 hours, I will have paid for a car that is no longer legally drivable .Prior to this, during the sale process, it was explained to me that because this was a Gold Certified Used Toyota it was guaranteed to be in the best condition. 25 hours after I get it home; the very 1st time I take it out, the car dies. So from the side of the road, I call the salesman who tells me to bring it back to them. Obviously, there's something wrong with the connection to the gas and HE wants ME to risk my life and drive it back? What? No tow, no ride? Nope. Well, against better judgment the next morning, I did drive the car back and they found a clogged mass airflow sensor in the engine which they fixed. On Saturday, they texted once and emailed twice asking for a great review. What is this a joke?

  Customer response

  07/22/2024

  This issue is considered Resolved.

  Please do not move further.

  *************************

  ************

• Initial Complaint

  05/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dealership issues: If there is anyone who can sort of help me with what to do next I'm so lost & never experienced this sorry about my typing I'm trying to explain it the best I can with what I'm dealing with MCGEE Dudley sold us a used 2020 SUBARU WRX STI in august 2023 while doing all the paper work they asked us if we would like to add premium care to the car warranty which I have in a email on what they fix ( was told it was everything that isn't normal repairs like tires, windshield wipers) day 3 of having the car the check engine light went on .. so it went back to the dealership. a month or 2 later it was still having issues so MCGEE said that they would put in a engine which they bought w aftermarket parts AGAIN ( PSI on every part of the car is saying different numbers 101 psi 125 psi 92 psi 120 psi) they said our warranty is not valid because they (as in dealership) had to bring it to ****** to get fixed. ? the car is now in limp mode again & was told it needed a tune so we brought it to a different shop because we are on our own as the dealership told us & they said we need another engine. now I'm in the process of legal action. they said every shop we have brought it to is basically lazy & doesn't want to help also were told to do it on our own. & I'm stressed I don't know where to go, in the past 8 months we have literally had this car in our possession 5 months the rest it was in & out of shops. thank you in advance !!!

  Customer response

  05/13/2024

  I'm now talking to a lawyer. The engine where they purchased it is willing to replace it & McGee will not change over the engine even if we pay. 

  Business response

  05/14/2024

  We are aware of this matter. We have already replaced the engine as an act of good will. The customer has no warranty left on the engine and is responsible for the repairs.

  Customer response

  05/14/2024

   
  Complaint:********
  
  I am rejecting this response because: The salvage yard said they would help with the engine and Toyota said it could be sent to different place to be fixed  but the salvage yard cant do that.  Can I do anything for it to be fixed? I'm lost, angry, & tired with this car since the beginning  I also have a through McGee that runs great, that's why I brought myself back to get another car  

  
  Sincerely,
  
  *************************

  Business response

  05/14/2024

  We acknowledge that you reject the response. 

• Initial Complaint

  11/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bought out my 2021 Venza lease for $22,383 with a $3,000 down payment from Toyota of Dudley, after agreeing on payment with salesman Mark, I sat down with Melissa (Missy) who I believe is the finance dept, to sign final papers, I verbally told her I wanted no GAP insurance, no extended warranty, no tire and rim warranty, just basic payment, she said ok and had me sign a bunch of papers quickly and back to back, telling me I’m signing that I wanted no warranty’s and my payment plan of 72 months for $389.19 at 7.74% interest. After she made me quickly sign and leave, I went over paperwork next day to find out part of my down payment was not put towards my car, they were financing my at over $23,000 and also tacked on an extra 3 payments making me pay for 75 months, as well as Missy added in gap and tire and rim warranty when I said no. We called and even though I signed a paper stating I could not back out, they quickly re did the papers because they knew she scammed us and made me come back and sign. I looked over that my down payment was fully applied, months I was paying and that no warranty were added with Missy. Got home, to only realize she went and put my interest rate to over 9% without telling me. Called again and they again knew she scammed us and quickly lowered my interest rate back to 7.74%.

  Business response

  11/08/2023

  We canceled the unwanted insurance products at our customer's request and at the agreed upon interest rate. 

  Customer response

  11/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20843138, yes, they took off warranty’s and lowered my rate after we caught them trying to steal from us. I want to make sure this never happens to anyone else at that store. I can only imagine how many people they have scammed. 
  
  Sincerely,
  
  Kristen Brito

• Initial Complaint

  03/24/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a 35K vehicle from McGee Toyota in January 2023. Upon picking up the vehicle it did not have floor mats. Numerous phone calls and emails were made. McGee claimed they purchased a full set of WeatherTec mats which would be mailed out. After several weeks I was informed by Ira that the mats came in. I was told it was not in the "budget: to ship them to me. I'm sorry I am not driving over 2 hours and wasting half my day for something that should have came with the vehicle. I would like my floor mats shipped to me or a refund so I can purchase the mat myself!

  Business response

  04/11/2023

  The floor mats were never part of the deal. They were a gesture of good will. I don’t know many successful businesses that are able to give free product combined with free shipping but in this circumstance where you have been determined to share your dissatisfaction across multiple platforms, we shipped them anyway. 

  Business response

  04/12/2023

  Your desired resolution was a refund. If we were to refund you what you paid the amount would be zero. We took it upon ourselves to just ship the mats. There is no further need to go back and fourth here. 

  Customer response

  05/02/2023

  The BBB has reached out to the consumer and issue is resolved to the consumer's satisfaction.

• Initial Complaint

  11/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I feel misled by McGee Toyota of Dudley, I bought a 2016 Chevrolet Sonic from them and since day the car has had numerous expenses and they seem to take no real responsibility or explanation as to why a 2016 Chevrolet Sonic that they said was inspected by mechanic would result in such a lemon or  bad car less than a year in where Im stuck paying out pocket and more.Below is a list of repair issues catalytic converter, tire replacement, coolant reservoir and temperature sensor, mind you in less than year period.My last visit they told me the engine was basically done for and because I still owe I feel stuck with this car and more money out of pocket, and a new car would make high payments I cant afford.Since day one theyve been completely aware of every issue and have not fixed much, but I believe this should be the last straw and they should help pay or cover any further issues up to this point, let me make it clear this is not buyers remorse this is a customer who bought car promoted as new, but used condition that was told had an inspection but yet day one driving it home check engine light popped on, three weeks later temperature light went on and just is never ending, I dont believe this car should have ever been sold and it it was sold on lot I dont classify this car as old so these parts and little to no explanation I feel I should get assistance paying out of pocket considering since day one they were made aware of every issue and had an answer for everything but no real basis because than another issue happened and again its not reasonable to think youd buy such an unreliable car within the first year from dealership.I except some kind of monetary amount to help alleviate these issues, because no way can this or should this car be unsalvagable, and I feel as a customer Ive been extremely patient and kind but theyve left in a boat where I dont have many options and I just want a monetary amount to reflect my issues and to now fix the car.

  Customer response

  11/10/2022

  My last recent visit I told them the temperature light was on and I was under impression they were inspecting or diagnosing vehicle, they did not, or have no record of temperature light, they did test drive and told me car was pretty much a trade in, but my concern is how can you tell me my car is not road worthy if according to your company you did not take the time to look or inspect the vehicle so you cant tell me in terms what the issues are with my car, without further clarification.

  I was under assumption you were diagnosing the car because when I walked in I told your sales person what recent work I had done and that the temperature light was on, at no point in time did you clarify you would not check or inspect the vehicle.

  All Im asking is acknowledge how many issues this car has had and help your consumer when you know the laundry list of issues since day one that your consumer has been dealing with.

  All Im asking is compensation for loss of income due to calls outs from work, and out of pocket costs because every time I brought car in you said it was fine or made it seem like it wasnt a big deal just acknowledge the situation at hand and do right.

  Customer response

  11/11/2022

  I want compensation in regards to my vehicle, here is a rundown the first day less than 50 miles the check engine light came on, turns out under warranty ********* had to replace the catalytic converter and ****** after persuading them covered the flex pipe because I refused to pay out of pocket for such costs. They told me ********* was lying but Chevorlet didnt have anything to gain so both parts got fixed.

  The vehicle than ended up in the Toyota shop for a temperature light on 12/21 which then the sensor or I was told was being replaced, Toyota should have this on file.

  Few weeks later the brakes didnt sound right I told them they told me it was due to tires and dirt or rust just let it fall off. I believe they took test drive and came back with adequate brake conditions but the brakes still continued to screech.

  Further down the road I had a tire replaced at Town Fair Tire in Auburn.

  Last trip there was in my opinion a miscommunication and I thought they knew the temperature light popped on, but they did test drive for trade in value, if this had been more clarified before I test drove and was shown new car payments I would have stopped the process, but as a customer I trusted the process.

  I asked Toyota what they found, the response was a bottle of antifreeze in my car, so they said I was more aware of situation than them, I said that is an assumption and I did not care for it whether they meant it rudely or not. In regards I asked for them to waive diagnostic fee, but they said in there eyes there was no miscommunication so they would the charge the $135 per hour, but as a courtesy and to make customer happy I feel the fee could have been waived to mend the situation.

  Manager said he found a negative review and because the vehicle has been brought to other mechanics it would not make any concessions, but in my opinion its my right to go where I can afford and feel how I feel.

  I simple stated this car is less than a year old and the most recent work performed was to check the coolant and fix the issue, which another mechanic did and stated the engine could overheat, he heard a tapping and over the time the engine could perform poorly but without confirming its all guess work, which Toyota also admitted due to test drive was all guess work so without diagnosis I dont think them telling them the car was pretty much a waste of money could have been accurate or true and I honestly told them at this time new car and higher payments werent an option. I need assistance with the car they sold me which has had multiple problems or admit they possibly shouldnt have sold the car or could have done a better job diagnosing car in first place, no car off a lot should have check engine light pop on within first few miles, but there was response was they were shocked and I must have left car on, but I literally called driving home and did not have time to stop, instead of asking questions they should have immediately been more than happy to help.

  I am out of warranties which I completely understand its a 2016 Chevorlet Sonic, but it was bought from a reputable dealer who assured me to the best of their ability that the car was in fair to good condition. Im asking for compensation considering since day one these issues do not even reflect a decent car for its current condition.

   I cant help but feel the fault is with both parties, but when the first incident happened I begged them to practically take the car back or put me in vehicle the simple answer was we will take care of you and up to this point nothing has been satisfactory and the car issues should have been taken more seriously.

  Lastly my temperature light went back on but the Toyota dealership does not have a record of it due to what I considered the miscommunication. As a consumer I except a certain level of respect and integrity and some understanding of the financial situation they put me in or they should consider how they sell, test and promote used car sales.

  So at this point my car needs to go back into shop and I need some compensation due to constant vehicle issues not caused by consumer fault, but rather dealership poor due diligence, they did try explain year and miles, but even on a second opinion the amount that has happened within less than a year is inexcusable.

  So now my vehicle is sitting because if I put more strain on the vehicle it will cause further damage and overheating to vital parts of the engine but I also dont feel like they have a right to tell me what mechanic considering the treatment Ive received and customer blaming or gaslighting is not right.

  I will take compensation in form of check or direct deposit if its in monetary form which really all Im asking or monetary assistance in regards to repair of vehicle.

   

  Business response

  11/11/2022

  **** purchased this vehicle outside of its original factory warranty. **** was offered an extended warranty that would have covered her diagnostic charge, a loaner vehicle, and the repair. She declined. She has been performing all of her paid services ********* and is asking us to perform services for free. We would not make such a concession without making it available to every other customer who has an issue with the vehicle and is out of factory warranty.

  Customer response

  11/14/2022

  
  Complaint: ********
  
  I am rejecting this response because: the car could go under the lemon law had I have to deal with one or more defects that has impaired its use and safety and has under 125,000 miles and was bought from a Massachusetts dealer for personal or family use. I feel the use of warranty or extended vehicle coverage was not fully explained or offered because it it had been I would not have rejected it and the first time I asked for rental car the salesman told me it was a service they didnt provide but also didnt inform I didnt have a warranty either so information is constantly mishandled or miscommunicated and the dealership refuses to recognise it.

  Also the first repair was the catalytic converter which yes was covered under warranty but I had to fight the dealership to pay any further out of pocket expenses for the flex pipe and this was within the week of having the car which on first day check engine light popped on and salesman told me I could continue to drive until warranty was closer, but whether you know about cars or not a converter should not be driven on as it does more harm than good to the car and the safety of the driver.

  Just recently I paid out of pocket for leaking coolant repair because the temperature light has now gone on three times or more which if that light is triggered causes engine failure and overheating, only reason why I asked McGee to cover diagnostic fee to assess repairs of vehicle before I felt comfortable purchasing a more expensive vehicle I thought at least they could concession to just waiving the diagnostic fee.

  I do realise regardless repairs will costs out of pocket but the issues with the car have caused unsafe driving conditions and I have noticed McGee of other issues they did replace the sensor when the temperature light went off but again the light is a reoccurring issue within the vehicle itself.

  I understand the dealership might not see this car as a lemon but with number of reoccurring issues it is and I wish they would just acknowledge that at least and I understand I am not asking for full concessions but just assistance dealing with the issues.

  The vehicle was also in there possession on 12/21 for servicing and the first incident I asked them to take car back because I had a feeling bigger issues were present but each time they reassured me theyd take care of it and at this point I feel complete opposite.

  At this point the car is at mechanic once again but be a McGee wont concession to anything I have to pay out of pocket for a repair that will be expensive due to car being affected for its safety and use, they cant deny the repairs were avoidable but I feel the original inspection was rushed and I just wish I was treated like a person.

  Hopefully BBB can come to conclusion that if McGee wont concession at all they will just assist with repairs and I will also pay but at least asking for 50/50 concession agreement on repairs and I would be happy. The car also in its current state will be rejected for its November inspection sticker.

  All proof of service and dates, costs and parts which would affect the safety of the individual and vehicle so for a dealership to tell someone to keep driving is harmful to the car. Please review all information and hopefully we can come to at least 50/50 repair agreement that is least this dealership can do.

  
  Sincerely,
  
  *****************************

  Business response

  11/14/2022

  As we stated in our response, the customer is out of warranty and declined purchasing any additional coverage. We cant make concessions for one and not for all. We dont have any new information to provide. I dont believe the customer understands the role of ********************. 

  Customer response

  11/15/2022

  
  Complaint: ********
  
  I am rejecting this response because as I do understood the business can not concession to every customer I just want my complaint and frustration heard because since day one car has had issues and I wish the issues were taken more seriously.

  I am not asking for new vehicle or refund on vehicle just understanding that the vehicle should have been examined better.

  And that next time the warranty process is explained more throughly, Im not asking for full set of repairs fixed but because I did not cause the numerous issues that McGee assist with some repair costs not all because I realise that is asking to much.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  07/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my brand new Toyota awd hybrid sienna in February ******* and was offered the extended warranty for approximately 6k. I asked the sales manager, *** if it was directly from the manufacturer, Toyota and he assured me that it was, so I agreed. After the papers were signed and the deal was made. A day later While at work I researched the extended warranty information and found out that it was a third party company. I called the dealer and attempted to talk to the sales manager *** but he didnt pick up my phone calls. I had to make a trip to the dealer on my day off to talk to him in person on February 26, 2022. Since then Ive been charged the 6k in ****** on top of my **** for services that I canceled back in February. Ive contacted the dealership and spoke to *** but nothing has come about it.

  Business response

  08/09/2022

  You should not have had to research who the insurer backing the warranty was when it was printed on the contract itself. Nevertheless, the contract was cancelled at your request. Your loan balance has been adjusted and there is no further action required. Enjoy the new Sienna!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩