Current Alerts For This Business
6A. Provide a response to each complaint that:
- Is professional,
- addresses all significant issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
At-a-glance
Related Categories
Overview
Student Debt USA provides financial advise for people with student loans. The business services include but are not limited to assisting student loan borrowers with the preparation and tracking of documents required by the Department of Education, advise on various programs such as Public Service Loan Forgiveness, Teacher Loan Forgiveness, Total and Permanent Disability programs. income based repayment plans, traditional repayment plans and more.
Business Details
This is a multi-location business.
- Location of This Business
- 25 Wadsworth Ln, Duxbury, MA 02332-5116
- BBB File Opened:
- 3/27/2014
- Years in Business:
- 10
- Business Started:
- 3/3/2014
- Business Incorporated:
- 3/18/2014
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 5
- Hours of Operation
Primary
- M:
- 8:00 AM - 8:30 PM
- T:
- 8:00 AM - 8:30 PM
- W:
- 8:00 AM - 8:30 PM
- Th:
- 8:00 AM - 8:30 PM
- F:
- 8:00 AM - 8:30 PM
- Sa:
- 12:00 PM - 5:00 PM
- Su:
- By Appt. Only
- Business Management
- Mr. Michael J Gilligan, Communications Manager
- Mr. Daniel O'Connell, Operations Manager
- Contact Information
Principal
- Mr. Michael J Gilligan, Communications Manager
Customer Contact
- Mr. Michael J Gilligan, Communications Manager
- Mr. Daniel O'Connell, Operations Manager
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
52 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Meredith T
04/24/2024
![](https://m.bbb.org/prod/ProfileImages/10cb4aac-e52f-4413-b00d-1eb67c2272a0.jpeg?tx=w_46)
Student Debt USA, LLC Response
04/30/2024
Hi ********,
I was very sorry to hear about the difficulties you experienced with our services. We are currently reviewing our records and communication logs from that time to gain a full understanding of the situation. I would appreciate it if we could continue our email dialogue to resolve this matter promptly. However, I have issued a refund for the months of 07/2023, 08/2023, and 09/2023.
Please note that we have several ways for you to reach us:
- Phone: ************ & ************
- Text: ************ (standard message rates apply)
- Email: *************************************
(I also sent you a link to my calendar so we can schedule an online video review if you would find that helpful).
Anyways, I am really sorry for your troubles with our service. Your $105 refund has been issued, and the confirmation number is *********. Please reply to our email thread once you receive the refund, but don't hesitate to call/text if you have any other questions.
Thank you for your patience and understanding.
Sincerely,
*************************
Managing Director
Student Debt USA
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