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          Gateway Pools, Inc. has 1 locations, listed below.

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            Business ProfileGateway Pools, Inc.

            Pool Contractors

            Additional business information

            Believed to be out of business:
            According to information in BBB files, it appears that this business is no longer in business.
            See all additional business information

            Contact Information

            3166 Cranberry Hwy

            E Wareham, MA 02538-4815

            Get Directions
            Visit Website
            Email this Business
            (888) 787-6657

            Business hours

            9:00 AM - 7:00 PM
            Business Hours
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 4:00 PM
            Closed

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Gateway Pools, Inc. services include but are not limited to swimming pool and spa design and construction, maintenance and repair, water treatment and liner replacement, as well as sales.

            Business Details

            Location of This Business
            3166 Cranberry Hwy, E Wareham, MA 02538-4815
            Email this Business
            BBB File Opened:
            5/19/2016
            Business Started:
            5/8/2012
            Business Incorporated:
            5/8/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            10
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 7:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            9:00 AM - 4:00 PM
            Su:
            Closed
            Business Management
            • Mrs. Chenoa Via, Manager
            • Mr. Jason Clancy, Owner
            Contact Information

            Principal

            • Mr. Jason Clancy, Owner

            Customer Contact

            • Mrs. Chenoa Via, Manager
            • Mr. Jason Clancy, Owner
            Additional Contact Information

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/14/2023

            Complaint Type:
            Product Issues
            Status:
            BBB unable to locate business
            In Spring 2022, I was enticed to pre-pay for both the opening and closing of my pool by being offered a discount if paid up front for both. I took advantage of the discount offered, paid $600 and scheduled both the opening and closing of my pool. The scheduled opening date came and went. After much chasing, ***** responded that he had made a calendar mistake and that he would come open the pool which he did. Fast forward to September, and our scheduled closing date came and went. I attempted to contact *****, but e-mails bounced and calls were not returned. I texted and did get a response several days later saying that his website was down so e-mails weren't working but that he could come close the pool that afternoon. As I had been unable to reach him or get a response from him, and this was well past our scheduled closing date, I had already gotten another company to close and winterize the pool as I thought ***** was out of business. I have been texting with no response now for 6 months requesting a refund of the $300 I prepaid for the closing that was not completed.
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            MaryAnne C

            04/24/2022

            Purchased an inground pool 4 years ago and this was ******** experience I have ever had in my life! We didnt get the equipment that was listed on the contract, pool took months to do, phone calls and e-mails went unanswered, equipment didnt work and had to have someone from the manufacturer come and ************** from Gateway didnt know how. They were rude and absolutely no customer service. So many things went wrong I could write a book. Buyer beware, go someplace else. Oh, and they will only test your water if you buy your chemicals from them and the prices are inflated!

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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