ComplaintsforEast Boston Neighborhood Health Center
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Complaint Details
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Initial Complaint
04/12/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I am continuing to get UNSOLICITED mailings from this organization. They are a huge ANNOYANCE.The mailing address on the attachment is a rental property. I DO NOT LIVE AT THIS ADDRESS!!!!!PLEASE get them to stop all future mailings. Thank you!!!Business response
04/21/2024
Good Afternoon,
East Boston Neighborhood Health Center received the attached consumer complaint from BBB. Could you please provide the full address of the complainant so we can review mailings to this address and cease future mailings?
Thank you,
*****
Customer response
04/22/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The mailing address that needs to be removed from their mailing list is right on that postcard.
Thank you.
*********************
Business response
04/29/2024
Good Afternoon,
We are still seeking assistance with information about the complaint necessary to respond.
EBNHC did not receive a copy of the postcard showing the mailing address requested for removal. The attachment provided does not open. Could you please confirm the address? Well promptly address the issue and provide a written response to the complaint.
Thank you,
*****Customer response
04/30/2024
30 April 2024
Hi -
Please stop the unsolicited postcards that are being mailed from the Neighborhood Health Plan to me as follows:
********************************
******************
*******, MA02149
This is a rental property. I do not live at this address. As a result, my tenants are forced to receive these mailings. This is unacceptable. Please remove my name and this address immediately from all future mailings. Thank you.
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.