ComplaintsforFurnace Brook Motors, Inc.
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Complaint Details
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Initial Complaint
02/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am having issues with Lemon Law with a vehicle purchased from Furnace Brooks Motors. I diligently communicated the vehicles functional issues with the dealer 1/5/23. Although vehicle was purchased 12/17/22 the vehicle remained at the dealer until 12/29/22. Which means the 12 days the vehicle was at the dealer are null in the warranty countdown. So that would only be 14 days the vehicle was in my custody by 1/5/23 when I expressed issues. The symptoms disclosed of inappropriate power draw and dysfunctional idling are enough to warrant full diagnostics and the full attempt to correct the issue. I was denied because check engine light comes on inconsistently.The initial complaint was made on 1/5/23. Dealer agreed to do a code reading for 1/6/23. After this I was ignored 4 business days, until 1/11/23, when my attempts were acknowledged and the vehicle was brought in 1/12/23. In that time frame the vehicle also began emitting a burning smell which I verbally disclosed to the dealer. Ive exhausted my right to Lemon Law. Dealer failed to make repairs within legal requirements as the cars warranty began on day of pick up, 12/29/22 and contact of initial complaint was made via text on 1/5/23, followed by delivery on 1/12/23 after 5 business days of knowledge, 4 days after code reading. In accordance with Lemon Law, dealers retaining of the vehicle from 1/12/23-1/19/23 furthered additional time to warranty in the amount of 7 days. Meaning I attained the rejection sticker day 27 of the warranty being in my custody on 1/26/23. *** also states dealer has 11 days to fix the issue, and although my vehicle was only in the dealers custody 7 days 1/12/23-1/19/23 they subsequently refused/ denied its issues.Additionally, there was an agreement to fix the heated seats, which does not fall under Lemon Law, however its in text writing it was agreed upon and promised within transaction agreement. I have gracefully given him 4 attempts to rectify this issue with no avail.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.