ComplaintsforThe Renovator's Supply, Inc.
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Complaint Details
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Initial Complaint
05/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a toilet from Renevators supply warehouse. I have the corner toilet version in my upstairs bathroom and its great. I unfortunately couldn't purchase it from the original company I bought the corner toilet from since they only had the elongated bowl in stock. I found the round version with this company and happily ordered. I had this one installed expecting the same experience but the toilet seat is not the correct size and you can see 1 inch of the porcelain toilet bowl around the entire seat. Customer service told me its the correct seat and the "style" of the toilet. Never in my life have I been able to see the actual toilet bowl around the seat anywhere I have gone. This is definitely not a style and not what I would expect from a $350+ toilet. Its unsanitary to sit on the toilet and have the back of your legs touching the bowl where the men in my house might drip. Super disappointed in the purchase and response from customer service. I was told they couldn't do anything to provide a proper fitting seat.Business response
05/17/2023
We are very sorry to hear of the disappointment with the item. The design of this toilet is to have the lid sitting flush with the bowl when closed. The toilet seat can be adjusted slightly so that the seat extends forward more but some of the rim will still show. Being disappointed with a purchase is never something we want and apologize for this. We do offer a one year return policy for if any item is not satisfactory. If a return is something that is desired please contact us and we can assist further. Another suggestion we can offer is to return the toilet seat only if purchasing another style is preferred and a partial refund can be issued. We do not offer the plastic no slam seat in another size that fits that toilet to offer as a replacement.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.