Business ProfileforTown & Country Moving & Storage

Last Minute Movers moved my husband and I from our condo in Dorchester, ** to our house in ******, ** on 8/22/22. During the move our cement top kitchen table was damaged. My husband made several phone calls to the company that were eventually no longer answered. I called, and was given the phone number to owner (******* ************). I spoke with ******* on the phone and he asked that I send pictures of the damage. Pictures sent on 8/27 at 8:02am. 8/29 follow up text due to no response, told he would not be able to address it until after Labor day and that he only has someone come in to deal with these types of issues once a month on the 7th. 9/8 4:26 pm did not hear back as we were told we would, told person in office would be in on 9/9 ******* would call after his meeting. 9/12 8:59 am via text no return call as promised, told ******* we would file compliant with Better Business Bureau. We were told the process takes time and that his meeting was pushed until today at 4 pm (9/12) and that we would hear back the following afternoon. Asked for manufacturer of table, info given. 9/13 told we would receive $60 for damage, we suggested $100, said he would take it to the company to review tomorrow. 9/19 says $100 was approved, asked for email to send release and once returned would send money order. Email provided. 9/27 asked for update on refund and when to expect it. told 1st week in Oct "I'll text you when she's finished"-no response. 10/17 via text reminded of refund promised 1st week of Oct. Again told if not received by end of week/early following week would file compliant with BBB. 10/18 responded check would be sent week of Oct 31. Both husband and I responded that it was more than fair to have the check sent before, as initially promised. ******* responded "stop texting me". Responded that we would stop reaching out once we received promised refund. ******* responded "stop". Told that we would file complaint now with BBB.