ComplaintsforParkway Auto Sales
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Complaint Details
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Initial Complaint
08/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The business sold me a car, a day later a check engine light came on, needed a new turbo so they bought an off brand, after market, non original turbo, it lasted 5 months. The turbo was purchased on **** with a warranty, they are only offering to claim a new turbo with the warranty (same off brand) and NOT pay for labor. They rather saved 50% buying a cheap turbo than replacing it with a part that was meant and designed for the carBusiness response
08/25/2022
WE DID REPLACE THE ***** WITH A NEW ***** 2 YEARS WARRANTY
CAR HAD 30 DAYS WARRANTY FROM SALE DATE
CLIENT COMEBACK 5-6 MONTHS LATER WITH NO MORE WARRANTY FROM THE DEALER
I DID OFFERING NEW REPLACEMENT OF THE ***** AT NO COST BUT HE HAD TO PAY FOR THE LABOR
HE REFUSE
SO I CANT DO ANYTHING FOR CLIENT AT THIS MOMENT
MASS LAW 30 DAYS ON CAR OVER 80K OR **** MILES
HE HAVE THIS CAR FOR OVER 5 MOTNHS NOW
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.