Business ProfileforBounty Hunter Charters

Booked a caged shark dive With Bounty Hunter Shark Adventures as it's on our bucket list of things to do. Was super excited we booked our trip, spent our vacation time, got a hotel, rent a car, and flights seeing as we are coming from *******. Everything was set we recieved a confirmation email 2 days before. The day of we showed up to Yarmouth at the designated peir and we waited. The other 2 groups of 2 showed up too and we all stood there 7:40am as we were supposed to be 20 min early and 8:00 came and went 8:15 turned into 8:30 and 9:00 before each group started getting on the phones trying to get a hold of anyone at the company. We had 3 phone numbers and called waited a little and would call again. When we finally did get a hold of someone they told us the trip had been canceled and someone should have let us know before they were adament about sending emails noone got and finally one of their captains had come down to the dock to tell us we weren't going out after waiting for 2 hours. They said we were not going out due to dredging of the canal. This didn't seem right. Work on a canal seems like something you would be aware of. So I called around and finally got to the harbor master's office who were incredibly helpful and nice. They told me that they were definitely aware these things are scheduled out a long time in advance and then they remind them multiple times in the month and weeks via email leading up to the work. So this company knew hey weren't going to be able to book or go out on these dates and still did and we built a trip around it. That being said we decided to try again next year and so we did we again booked our trip car, hotel, flights, vacation time etc. Again recieved multiple emails the days leading up to and 2 days before. To only get a text saying the trip was canceled due to weather. Granted I'm not a sailor but the weather conditions seem pretty calm and sunny with blue skies. I have no idea how this company is able to stay in busines