ComplaintsforFactory Of Terror
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Complaint Details
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Initial Complaint
10/18/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We googled the Terror Factory in ************* and it brought me to an address on **************************************************************************. I then clicked visit website where it took me directly to a page to check dates and purchase tickets. We drove up from CT on 10/17 for a 6:15pm reservation of 4 tickets. We arrived to find that the Factory of Terror was closed. We then noticed our tickets said ********** *************. We went back to the website and the website is misleading. It doesn't specify there are multiple locations until you get past the buy tickets page. It was then we realized ********* location was closed for 2021. ****** links the ********* location directly to this website to purchase tickets. This website is misleading as it goes directly to a check dates and buy tickets. That page should have information on it that there are multiple locations BEFORE purchasing tickets. I have called and emailed several times for a refund on 10/17 and 10/18 2021 without any response.Customer response
10/30/2021
I have not heard from the business in response to my complaint.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.