ComplaintsforWarren Auto Repair

• Initial Complaint

  06/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had my car towed to warren auto repair on may 29th 2024 for transmission issues specially codes p0700 and p0755. The car sat there until the 10th when I took it back. I was told at first that whoever put transmission fluid in there put way too much and probably ruined the transmission. Then I was told that needed speed sensors and that was the problem so I okd the repair then the day I picked it up I was told that it still wasn't working they didn't have a clue what was wrong and that I needed to replace the transmission. When I asked about the fluid being over filled and them having to do a flush they changed their store and said they only drained it and would be taking it off my bill. I brought it to another place ***'s auto body they diagnosed it by end of day the same day I brought it and told me I needed a new transmission that 2nd and 3rd gear was gone on the transmission that it would take more to repair than replace. They told me that I never needed the speed sensor that they just were looking for reasons to charge me that the transmission issue was causing all the other issues. They also said there was no way I had to much transmission fluid that if that was the case I would have known after buying it not ***** miles and 1 year later. They said I got scammed

  Business response

  06/25/2024

  To whomever this may concern, 
  
  Thanks for forwarding the customer's message. We would like to mention that yes, the vehicle was at our shop for a while, but that is because we were running diagnostics and the customer was aware and patient with our time. The customer was very polite when it came to how many days the car was at our shop, and the customer did not at all pressure us or make us aware of his rental fee. We provide our customers with FREE loaners when they ask for it, and this customer did not at all make us aware that he was paying another fee to rent a vehicle elsewhere. We appreciate that. The customer complains that another shop informed him that he needs another transmission, and we also informed him of that same issue. The customer did not want to change the ****** then and there, and we mentioned trying the speed sensor because we might be lucky and solve the issue with the sensor. However, we did inform the customer that this is not guaranteed to solve the issue and that if he ever does decide to replace the ****** that we would deduct what he paid for the sensor from his bill. We had also  discussed flushing the overfilled transmission but then decided not to flush and drained a bit of the fluid to help the customer save money. We were really  trying to help him and save him money, and we replaced it with his approval. We understand that the customer is frustrated because the issue was not fixed, but we would like to remind him and everyone that we are dealing with old, used vehicles , we are not aware of their repair and drive history, and we are expected to have answers quickly. The customer gave us consent to everything we did and we did not force this customer in any way to bring the vehicle to our shop or to rent a car.  We have been in business for over 25 years; if we were scammers we wouldn't be around still. It is sad that after we try our best to help someone, we are repaid with a complaint.  thank you

  Customer response

  06/30/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  03/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The business stole parts and never fix my axel then broke my outer control arm and then my other truck blew motor and destroy my truck engine

  Business response

  03/08/2024

  Hello, 
  
  
  Thank you for forwarding the response. We would like to inform you of the current situation and the events that led up to the issue that occurred on Wednesday March 6th. Approximately 2 weeks ago, we received a call from the client's father stating that he needs a rear end and that his truck is not in drivable condition. We asked him to tow it over and stated that we would take a look at it and give him a price. 
  The truck arrived on the tow truck and we put it on our lift, looked at the rear end, checked what parts were needed, and parked it outside while we searched for parts. A few days in, we were having trouble finding parts and we informed the customer. After a few more days, the customer stated that he would supply the part, and we agreed to that. In the meantime, the truck was parked on our gate, exactly where we parked  after we checked it. We parked it in a location where it does not block any other cars so that we would not have to move it everyday and further damage it, as it was not drivable. 
  
  
  On the 6th, the client's father shows up to the office and begins harassing the secretary with questions like "my truck is not starting, what the **** did you do to my truck?" The secretary asked him to not speak to her like that and asked him to wait for a manager. The client arrived a few minutes later and also made a scene with the mechanics (calling one of them stupid). The manager arrived shortly after and asked the client and his father to please take their truck and business elsewhere as we do not appreciate people who do not trust us.  Also, the client and his father accused us of ruining the motor on the truck, but we did not even open the hood. All we did was check the rear end on the lift and park it outside, I am unsure of how we possibly could have blew the motor? 

  The truck was taken by the customer and *we did not charge a ****** for diagnostics or storage. 
  
  
  We have been in business for 24 years and we are not thieves. If we were, we would not have made it this far in our family  business. The client also mentions us stealing parts and breaking an axle on another car? We are unaware of that situation altogether. And IF that were true. why would the client bring back another vehicle? 
  
  
  We thank you for your time in reading our response. If any further clarification is needed on our end, please let us know. 
  
  
  Warren Auto Management 
  
  
  
  
  
  

  Customer response

  03/14/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my is***s and/or concerns in reference to complaint # ********. I told them about my axel and other parts they then threaten me call and harassment say Im going get smack I have pictures of **** then should be only 2 months old and its fully ***** like all they did was replace the boot they broke my outer tierod by over tighten it they always rob people many people where going *** them lots of times they dont know what there doing I told the family member not to go there but he went anyway they were saying it was alll this stuff but the oil cap was loser as they look under and never tighten it they didnt do anything to get a diagnosis fee and the car was park on street for week they claim they didnt do nothing to it there lying about it 

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  04/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I visited Warren auto repair to get my check engine light fixed I needed a purge valve and a gas cap he originally told me $250 after 4 maybe 5 hours I returned to get my car and I was informed that it would cost $50 more because they got the wrong part that was fine the check engine light was off then the next day the check engine light came back on but now my vsa light was on as well I returned to Warren auto repair and informed him about the situation he then told me to come back another day and see if ****** is working thats not my responsibility I asked him repeatedly to fix my car because I had one light on now there are 3 of them on I was informed that they ran all kinds of tests but they cant find the problem well the problem in my opinion is that theyre not mechanics and theyre trying to rip people off he said that he will try to fix but I have to pay him more money I dont understand how he could expect me to pay for my car to get fixed when his mechanics did something to my car

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩