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ComplaintsforAlpha Dental Center, P.C.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/31/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 10/15/2021 I had an appointment to get a crown. On 9/21/2021 I got an estimate from my insurance for the crown. According to the estimate I was responsible to pay $535.92. On 10/15/2021 I had my appointment, when I got to the office I was asked to pay $500.00. I payed $400.00 toward my ****, $535.92 minus $500.00 would mean that I owed $35.92. When I was sitting in the chair to get my crown the dentist asked if I would like the 2nd crown done at the same time. I said to him O.K. only if my insurance would pay their amount of the ****. The dentist assured me that they would. I thought that the 2nd. crown would cost the same as the 1st. I would be charged $535.92 for the 2nd crown. I would owe $35.92 for the 1st crown I would owe $535.92 for the 2nd. crown. My total **** would be $571.84. On 11/29/2021 I received a **** for $1,807.92. On 12/13/2021 I called the office about this ****. I was told to disregard this **** and it would be taken care of. On 3/2/2022 I again received a **** for $1,807.92. I need to have this **** fixed. The dentist assured me that the 2nd crown would cost me the same as the 1st. Thank You.Business response
06/01/2022
Good evening this is *****(regional manager) for Alpha . Thank you bringing this matter to my attention.Upon review the case I will resubmit the crowns back to insurance with narrative. insurance denied the claim and for that reason you have ******* pay . So with that said please give me couple weeks .To get this situation all taking care of . Please reach out to me directly any questions or concerns ************
Siincerey
***** Filipe
Customer response
06/03/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
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FAQ
Regards,*********
I can not accept the response until I get a revised ****.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.