ComplaintsforGalasso Landscaping, Inc.
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Complaint Details
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Initial Complaint
06/03/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I hired Galasso Landscaping last fall for a variety of Landscaping needs. One of the items was to plant 2 plants and lilys, but because it was late in the season the company said they would come back in the spring to finish the job and that *************** in ******** was the first on the list . In good faith I paid the total invoice and sent a check in December 2023. Spring came and I reached out a couple of times to get the plantings. Galasso came on May 23 and only planted 2 plants and not the lilys. I have reached out to Galasso a couple of times with a resolution only to be ignored. I thought I was being generous by offering to only get reimbursed for one lily at 75.00 dollars but now I am demanding to get reimbursed for 2 lily's at 150.00 dollars.Business response
06/05/2024
We will reimburse the customer $150. We apologize for the inconvenience.
Galasso Landscaping
Customer response
06/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.