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Find a Location

Fairbanks Power Equipment has 1 locations, listed below.

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    Business ProfileforFairbanks Power Equipment

    Used Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    799 River Street, Fitchburg, MA 01420
    BBB File Opened:
    12/19/1997
    Years in Business:
    51
    Business Started:
    1/1/1973
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. John Fairbanks Jr, Manager
    • Mr. Phillip Fairbanks, Owner
    Contact Information

    Principal

    • Mr. John Fairbanks Jr, Manager

    Customer Contact

    • Mr. John Fairbanks Jr, Manager
    • Mr. Phillip Fairbanks, Owner
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/05/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    **** at Fairbanks is a subject matter expert. I am not. I sent the riding mower to Fairbanks for repair of a flat tire and diagnostics on the driving and gears. On first use of the mower after the repair appointment, May 31, I found that the tire again went soft. The problem I described with the gears did not reappear, but another problem did. The lock, or park position on the gear selector didnt engage. As arranged by phone I removed the soft tire from the mower and took it back to Fairbanks. Pleading my case, I described how I had hacked my lawn to pieces due to the soft tire and uneven cutting, and that I wouldnt mind an apology. I got a brief apology from one of them. Had I left at that point, they would have fixed the tire. But I brought up about the park setting of the gear selection not working. One of the brothers, named ********** think, took offense and gave his recollection of what I had asked over the phone, which differed from mine and from the invoice. Regarding the tire, **** now said It was fine when it left here. Unhappy, I walked out of the shop. He chased after me saying You forgot your tire. I said I thought you were going to fix it. He said Take it to someone else. He told me in no uncertain terms to leave, and to not come back. As far as the gear box I am no expert. But I know about flat tires. I paid Fairbanks $192.52 for service including repair of a slow-leaking tire. I then, as recommended, went to another shop, and I paid ********* Power Equipment, ********************************************************************, $47.41 for the tire repair, including inner tube and labor.I believe **** at Fairbanks heard my questions about the gears on the mower, thought they were unfair (and hes the expert), but in his anger he treated an ordinary customer in a hostile manner. I dont see why I should have to pay twice to repair the same tire. My claim is that Fairbanks Power Equipment should reimburse me $47.41 for the tire repair at **********.
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    Customer Reviews

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    Local BBB

    BBB Serving Central and Western MA and Northeastern CT

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