Customer ReviewsforConvenient Height Company

Purchase spring 2020. Im not going to beat around the ****. I probably use the toilet ?? for #2 on the average of twice a day and I have been known to sit for an hour or more regularly. In order to be comfortable I purchased this 20in toilet. Hands down its the most comfortable toilet seat I have ever sat on, no question about it. Its as though Im sitting in a chair, not squatting!Now the bad. The working parts inside of the tank are flimsy and cheaply made. From day one it did not work properly. Called the manufacturer in the northeast and they assisted me in trying to prevent the water from constantly flowing into the tank right over the phone. Their customer service was pretty good but I still had issues with flushing in both directions (liquid flush or solids flush). It got to the point where we just flushed on one setting since there was ALWAYS an issue with the handle.I was constantly making adjustments inside the tank!Last night the flushing mechanism inside the toilet broke for good and the toilet would not flush at all. Today ( about 2 1/2 years later) we had a plumber replace the cheap dual flushing system (yes cheap) with an old school single flushing system.Moral of the story.. toilet exterior is wonderful. But parts inside the tank are TRASH.Manufacturers constantly find ways to increase the price point of things that worked well in the past. I would rather have a toilet that expels more water, cleans the bowl out and works repeatedly than one that expels less water per flush, doesnt clean the bowl out and CONSISTENTLY has flushing issues. This toilet can be flushed (by just me) 7-8 times a day so I want one that works!!!

Thank you for your BBB review. Thank you for the good and the bad. I feel as troubleshooting over the phone was not what was required in this case.While the phrase never stop improving sounds very cliche, the truth is we never stop improving. Convenient Height *** has been making the Worlds first original Tall Toilet better every year since the first production batch in 2016. With small changes in the bowl structure, with a new heavy-duty seat we make small adjustments based on our research and the feedback from You, our customer.One of the most amazing improvement after 2020 was the launch of the new generation dual-flush system with the most visible accessory the new solid metal handle. We have worked on the shape of this flush lever handle for months (and thought about it probably for over a year). It is now finally here. It is perfect! And I am very proud to introduce it to you. We will continue listening to YOUR feedback. In large, this improvement was directly inspired by the reviews of our product. As our customers were discussing the older flush systems and levers we produced, I felt we can do better. And I will humbly say, we did.The technical functionality of the handle is the same as our previous dual-flush handles, however the feeling is very different. Let me explain how.*Style, Look and Ergonomic Design*First of all, the size of the handle. As of the year 2020 there is no other Dual-Flush lever of such ergonomic design and the most importantly of this size. There are good examples for single flush system handle (flapper and chain), but there is absolutely nothing like this produced for dual-flush systems. The Convenient Height brand new flush lever is the only one of its kind on the Planet. The 2 inch long lever with an 1.5 inch diameter motion circle equals to 3.5 inch total length thats industrys longest and largest, but designed to Not look bulky.*Principle of Least Effort*Secondly, lets take a look whats inside of the tank. And we start with our actuator. The new generation actuator was made to create the Cadillac-like ride for the flush action. Once handle is pressed by you, it transforms your hand motion energy onto the actuator which then initiates the flush valve to perform.And here the technology was truly improved. Because the handle itself is so much longer it naturally requires a lot less effort to press it (or lift it since it is dual action flush system). And here is where the principal of least effort begins: onward to the actuator which takes your hand motion energy and sends it to the flush valve with the extreme efficiency. Additionally, the actuator is made to last. It connects to the handle via highly durable connection and stays rigid. Very well engineered components that I am very proud of.Handle in Action When system in still position handle stays perfectly horizontal We will continue listening to YOUR feedback. In large, this improvement was directly inspired by the reviews of our product. As our customers were discussing the older flush systems and levers we produced, I felt we can do better. And I will humbly say, we did.If you are only thinking about getting your first Convenient Height brand tall toilet, you came to us when we are at our best. If you already have the Convenient Height tall toilet and would like to upgraded it, please contact us and we will let you know how to turn your 2016, 2017, 2018, 2019, and most of ************ into the New Generation.

**************** My husband **** Feet and 400lb was very happy to get the extra height that makes it so match more comfortable for him. And I enjoy it to. The quality and flushing mechanism of the toilette works very efficient and quite. The customer service is also excellent. Very helpful and very accommodating. We would recommend this company and there products to any one that is tired with getting of the Throne with difficulty do to heights, health or age.

Hello dear *******, Thank you for your wonderful review! We are delighted to hear you say: "customer service is also excellent. Very helpful and very accommodating..." and that you family "would recommend (our) company and (our) products to any one that is tired with getting of the Throne with difficulty do to heights, health or age." To read this means a lot to our team!.. If there is anything ever needed please just let us know. Thank you for being our valued customer.

My family and I enjoy the extra inches this toilet gives us. It is so much more comfortable. I'm a senior and my grandchildren have long legs so this unit is perfect. I've had it for a couples years and no problems. I did need another gasket and all I had to do was call the company and it was shipped to me in a fews days. Their customer service department is very friendly and helpful. I recommend this product to all my friends.

Hello dear ******, thank you for your positive and such great review. We are very thankful. It is good to know our toilet works well, the extra inches make a difference and it is comfortable for you... As well that there is less stress on your knees sitting down and getting up. Thank you for choosing the Convenient Height Toilet and recommending us to your friends. A warm Hello from ************* - to your grandsons and all of your family!

This company provided exactly what they promised in terms of product. My product arrived damaged. They immediately sent a replacement. They were kind and understanding about the damaged product and treated me with the utmost respect. I'd like to purchase more items from them.

Hello dear ***** and Thank you!.. Your feedback has an incredibly positive impact towards our business. It is an inspiration to us and nowadays, when there is so much of our business life on the web, we cherish every single 5-star rating. On BBB the reviews help us tremendously to compete with the big guys, help us to stand out just a little more. Customers rely on each other to know things about companies, especially about new small businesses such as the Convenient Height: how the product is, how we respond to any issues.I wanted to thank you once more for taking your time to write the review on BBB.***** at the Convenient Height