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Complaint Details
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Initial Complaint
04/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We bought a suv from this dealership last October when we bought vehicle we purchased a warranty on vehicle since then we being losing a lot of oil the warranty covers 24 months power train warranty we had problems with service **** refused to fix the issue they got warranty company to look at vehicle but due to previous owner they won't fix the problem we being putting a lot of oil they told us in order to fix the problem we need to replace the motor on our expense not there .Business response
05/24/2024
This vehicle was purchased here and started the inspection process but never completed the initial requirements per the manufacturer and the third-party insurance. With any insurance company or warranty, they require some steps to be followed before they authorize any repairs. The last time that we saw this vehicle, the customer was informed to drive the vehicle another ************************************************************************************************************************ additional diagnosis was needed. This vehicle has not returned since the combustion cleaning was performed and we are unaware as to the rate it is currently at. We are here to service this vehicle in any way we can, but we also need to follow the requirements of the manufacturer and the third-party insurance company. The customer can contact us to further the inspection process and see if further repairs are needed.
Thank You
Initial Complaint
12/06/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Metrowest has taken over from *********************** Hyundai. In the process, the acquired business has been negligent in fullifiling an order I had already paid for which was about 200$ for a side mirror.Over the course of 6 months I have called them repeatedly about the sideview mirror for my 2020 hyundai sonata. 1. Each time I am told that someone will give me a call back. This has never occured over >30 calls.2. They do not allow me to schedule an appointment without checking if the object is in inventory.3. Since I never receive a call back of it being in inventory this cycle of negligence continues. 4. In one call, a representative confirmed it indeed was in their inventory and apologized for the confusion . However, said person does not work there anymore thus no one else is ready to help further.My request: ****** refund me the 200$ once I show you the receipt OR give the side mirror in inventory to me so I can go to a different establishment to get it fixed.Customer response
12/17/2023
I have not heard from the business in response to my complaint.Business response
06/13/2024
This customer stated that he purchased something from ************************* before they sold their business. We do not have a record for a purchase from this customer. The customer would need to provide a receipt with the part information so we can research availability. If they did in fact purchase something and paid for it from *************************, then they would be responsible for filling that order. I would have the customer submit their receipt to *************************** and they can place an order to fulfill this customers request.
Thank You
Initial Complaint
08/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My Car broke down on 29 July 2023, it is a Hyundai KonaNight with ****** miles on it. I had it towed into MetroWest Hyundai for repairs and they have not even looked at it as of today August 11th, 2023. I have a warrenty with Hyundai 100,oo0 ****** or ten years.I call and they tell me they are backed up, and havent gotten to it as of yet. They tell me when I call they will have someone call me back and I do not get a call back.In the meantime, I have a rental from Enterprise Car Rental, and it is running out on Tuesday.I would like my car repaired and the rental paid for as soon as possible. It is now over two weeks and they have done nothing. Please advise, on what to do, and if you can help me.Business response
06/13/2024
This repair was not a manufacturers defect and was not covered under warranty. This was a customer's ******************** claim due to a rodent infestation. The repairs were completed after the repairs were authorized by the customer / insurance company. The customer needs to submit any alternative transportation costs to their insurance company for review if they chose to have that coverage when they insured their vehicle.
Thank You
Initial Complaint
08/02/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I brought my car into the dealership for two recall updates. Additionally - while there I had a spare key and key FOB made. Upon check-out, the invoice had a line item charge of $34.58 misc. "shop charge for repair order". When questioned why I was being charged - the answer was - read the language around the shop charge which states: "Metrowest shop charge defrays costs of certain materials that cannot be accurately itemized, but which are generally used in the repair and service of vehicles." I stated that this charge is not relevant as all that was performed was a recall update and a simple spare key made. My vehicle had no actual repairs to warrant this fee. I simply wanted the $34.80 refunded to which I was told - "everyone is charged". This is clearly an unnecessary add-on as the business is already charging for parts and labor.Business response
08/08/2023
The Shop Charge is fee that is consistent with all customer invoices. I am not able to refund/waive this charge for ****************. I would like to reach out to **************** if this is acceptable per BBB.
Thank you,
*********************General Manager/Partner
*********************************
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Contact Information
520 Worcester Rd
Framingham, MA 01702-5373
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Get a QuoteCustomer Complaints Summary
5 total complaints in the last 3 years.
5 complaints closed in the last 12 months.