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Find a Location

FFR has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • FFR

      495 Old Connecticut Path Ste 220 Framingham, MA 01701-4567

      BBB Accredited Business

    Business ProfileforFFR

    Collections Agencies
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    35 complaints closed in last 3 years

    24 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/14/2019

    Years in Business: 34

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    First Financial Resources, Inc. offers a contingency-based revenue cycle solution that provides remarkable results and no complaints to their clients. Founded in 1990, First Financial Resources, Inc. established its portfolio by partnering with hundreds of healthcare providers nationwide. Their compassionate and assertive collection tactics upholds your patient relationships, while recovering your past-due accounts. By leveraging leading edge technology, proprietary analytics, and only recruiting people who employ industry best practices as the norm, First Financial Resources, Inc. proves it’s individuality amongst the competitive industry of collections.

    Business Details

    Location of This Business
    495 Old Connecticut Path Ste 220, Framingham, MA 01701-4567
    BBB File Opened:
    6/7/2002
    Years in Business:
    34
    Business Started:
    1/12/1990
    Business Incorporated:
    1/12/1990
    Accredited Since:
    3/14/2019
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    18
    Alternate Business Name
    • First Financial Resources, Inc.
    Hours of Operation

    Primary

    M:
    8:30 AM - 5:00 PM
    T:
    8:30 AM - 5:00 PM
    W:
    8:30 AM - 5:00 PM
    Th:
    8:30 AM - 5:00 PM
    F:
    8:30 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Larry P. Gordon, CEO
    • Mrs. Jenna Petro, Vice President of Operations
    • Mr. Terry McElrath, President
    Contact Information

    Principal

    • Mr. Larry P. Gordon, CEO
    • Mrs. Jenna Petro, Vice President of Operations

    Customer Contact

    • Mr. Larry P. Gordon, CEO
    • Mrs. Jenna Petro, Vice President of Operations
    Additional Contact Information

    Fax Numbers

    • (508) 647-1557
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Understand consumer rights when it comes to debt collection

    Customer Complaints

    35 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/10/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    Additionally, I am allowed under the **************** Portability and Accountability Act (*****) to protect my privacy and medical records from third parties. I do not recall giving permission to [name of provider] for them to release my medical information to a third party. I am aware that the ***** does allow for limited information about me but anything more is to only be revealed with the patients authorization. Therefore my request is twofoldvalidation of debt and ***** authorization. This needs to be removed from my credit report immediately
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jen R

    1 star

    07/03/2024

    I picked one star because I couldn't give negative stars or zero. On July 2, 2024 a representative of FFR contacted one of my family members and released my personal debt information to them on the phone (recorded). I have NEVER authorized them to release this information to anyone at any time but me. I contacted the manager on their 800 number, ******, and asked her why they didn't contact me and she proceeded to tell me lies about how on June 27, ********************** and my line was disconnected. My phone line has never been disconnected and I can and will prove that. I also have asked for transcripts of the phone call they placed to my family member and attempts to reach me via postal mail and phone. ****** also stated that I had listed this family members phone line as a secondary number and I did not and would never list their number. I contacted *******, who was looking for payment, and confirmed with their billing ***** that there is NO record of this family members phone number on my file. I assume they searched online for the connection and made the call but I have also asked for documentation from ****** as to how that number was retrieved. FFR has violated my rights and I will be pursuing it legally and letting ******* know of FFR's HIPPA violation against one of their patients. Seems others have also been violated. Shameful. I have contacted ******* and made my payment. FFR will not get one ***** from me.

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

    BBB Reports On

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