ComplaintsforDoor Systems, Inc.

• Initial Complaint

  02/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The original garage door operator was installed on 09.17.2021 but the following day 09.18.2021, the door was opening halfway. The myQ app indicated it was an alignment sensors error. I emailed the company about this as well as sent pictures. The technician came back on 09.21.2021 and installed a new one and said that there was nothing wrong with the sensors. He said it was easier to install a new one versus trying to diagnose the issue. Now 4 months later, the garage door is not working again, the door is opening halfway and when I try to close it, the lights would blink, and the operator would beep. The technician came back on 01.21.2022 and reset the limits and force. That night, the same issue happened so I called the company, and they sent another technician out on 01.28.2022. The technician reset the force and oiled the door. The issue has not resolved so I called the company to have the technician come back to diagnose and fix the issue. The appointment was scheduled for 02.04.2022, however, I received a voicemail from the company that they will not be sending out another technician and there is nothing else they can do on their end and to call an electrician. I called Lift Master support and explained the issue and they said that they would need to diagnose the issue with the technician. I called the company back on 02.07.2022 to have them schedule a technician to come back to the house to diagnose the issue with Lift Master. They were going to call me back to schedule another appointment. I have not heard back from the company and am basically left with a garage door operator that does not work.

  Customer response

  02/22/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  May ****

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