Business ProfileforBoston Irrigation, LLC
At-a-glance
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Overview
Business Details
- Location of This Business
- 330 Cochituate Rd, Framingham, MA 01701-5036
- BBB File Opened:
- 7/17/2018
- Years in Business:
- 10
- Business Started:
- 1/1/2014
- Business Incorporated:
- 3/12/2015
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 7
- Business Management
- Ms. Gabriella Cardarelli, Office Manager
- Mr. Fabio De Oliveira, Manager
- Contact Information
Principal
- Mr. Fabio De Oliveira, Manager
Customer Contact
- Ms. Gabriella Cardarelli, Office Manager
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Gail G.
07/29/2023
Boston Irrigation, LLC Response
08/01/2023
Thank you for the review. We contacted you multiple times via email offering to help, as we understand that this is an unfortunate situation. As we explained in our emails, the burst pipe at your home occurred because someone turned the water back on after the winterization process was completed.
When we finished the winterization on 10/18/2022 the technician took a photo to show the position of how he left the valves and when we came to start-up the system on 5/9/2023 the valve was in a different position indicating someone, had tampered with the valve, to use the water spigot below. The proper winterization process is to purposely leave the valves at a 45 degree angle and the bleeder valves open to allow any trapped water to escape and prevent cracking the ball valves. We take a picture to keep on file for each home, so we can certify that we have done our jobs properly.
We have appreciated your business over the years, and the referrals you have given us. In instances where we have done something wrong, we are very quick to remedy the situation and we stand behind our work, but in this case we did all of the winterization steps properly.
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