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Find a Location

Irrigation Pipe Lighting & Equipment, Inc. has 1 locations, listed below.

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    Business ProfileforIrrigation Pipe Lighting & Equipment, Inc.

    Landscape Supply

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    IPL & Equipment is a professional wholesaler of irrigation, landscape lighting, pond supplies and power equipment.

    Products & Services

    Lawnmower, Snow Blowers, Chainsaws, Trimmers, Lighting, Sprinklers, Pipes, Fittings, Pond liners, Water Features

    Business Details

    Location of This Business
    392 Waverley St, Framingham, MA 01702-7098
    BBB File Opened:
    10/20/2005
    Years in Business:
    26
    Business Started:
    1/1/1998
    Business Incorporated:
    7/10/2000
    Type of Entity:
    Corporation
    Number of Employees:
    4
    Alternate Business Name
    • I.P.L. & Equipment
    • Irrigation Pipe Lighting and Equipment
    Business Management
    • Mr. Sal Bellone, Owner
    Contact Information

    Principal

    • Mr. Sal Bellone, Owner

    Customer Contact

    • Mr. Sal Bellone, Owner
    Additional Contact Information

    Fax Numbers

    • (508) 820-4445
      Primary Fax

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/19/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I have worked with IPL and E since 6/22. Last year he began overcharging me for maintenance and winterizing the system (ie charged me $983 to wrap a dripline around two trees, $500 of which was a "service call" for about 15 mins worth of work). 4/24 he came and charged $295 for start up. Not all zones were working after he left, none of the small irrigation lines were connected to the big planters in my yard (and some of the lines that were there already were removed) and the control box wasn't connected to the internet. He came back out and said that I needed massive repairs to my system and charged me an additional $1300 which I paid. Again when he left one zone was still not working and the controller was still not connected to the internet. I began to be suspicious and reviewed my bills for the last two years and saw a consistent 300% or more mark up on parts and between $300 and $500 charged for each "service call". I told him the system was not started up despite my paying for that service and he was overcharging me. I complained again and reviewed his substantial mark up for parts. He did not deny the mark up but has said repeatedly that he doesn't have time to review the bills and as a result is not responding to my request to be reimbursed for overages which I have documented. My system still isn't working and he is claiming that there are more repairs needed and he is waiting for parts. My system was in perfect working order at the end of last year. I have hired a new company but want to reimbursed for his overages and for not doing work that I have paid for. I paid him over $1600 since April 24, ******************************************* reviewing my bills for the last three years, I also noticed that he "replaced" some of the same sprinkler heads each year. I would like help in getting him to make me "whole". He doesn't seem to care if I put up bad reviews and doesn't seem to care if I litigate this. But he has definitely scammed me and that is not ok.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    William H

    1 star

    07/12/2023

    I dropped off a Toro lawn mower to have the self-propel operation repaired. The owner of this company immediately charged my credit card about $260 without doing a minute of work.I heard nothing from him and then I see another charge on my credit card for over $62. No mention of this to me, and I have since alerted **************** to dispute it.After about 2 weeks, I was told to come get my mower. He tried starting it to show me that it worked, but it did not start. Now my mower started up on the 2nd pull for the last 15 years, now it's dead. I was told that his mechanic would take a look at it and that I wouldn't be charged for labor.3+ weeks had lapsed (I was told his only mechanic had *****) and I received a video of my mower running with the wheels turning like it should. I arrived to pick it up and found out that the mower stalls after running for a few minutes. Also, the spindle was bent or cracked. And to top it off, it now leaks oil. The self propel function was never fixed.I was without a mower for 6 weeks and it was returned to me in worse shape than when I dropped it off.This man is a thief and I hope his toilet backs up on a hot summer's day.Thank you.

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

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