ComplaintsforEagle Mechanical Solutions , LLC

• Initial Complaint

  07/31/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  i hired him last august to put in mini spits in gave him a check for 10, 995 dollars for the whole job he did about ************************************************************************************************* for heat

  Customer response

  08/11/2023

  I have not heard from the business in response to my complaint. This has been happening to many people. They will take the money and not either start or finish the job 

• Initial Complaint

  04/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Eagle Mechanical is a FRAUD !!******* is the owner of Eagle Mechanical. He installed Fujitsu Mini Split system at my home in 2020. The system worked fine. In Summer of 2022, before completing the 2 years (labor warranty is 2 years) the system stopped working. I contacted *******. He inspected the system and told me this needs more labor intense troubleshooting. This should be free in warranty. ******* charged me $350 for the gas (freon) needed to test the mini-splits. He said he will come over and test the unit later. Since then he has never shown up at my home. I have contacted him numerous times and he never responded back.If I go outside and get this service done, it is easily going to cost me $3000-$4000. Either ******* fix this or pay the money to fix the bad work.Moreover, in his troubleshooting, he has used a dye in the system. Per some ****** search that dye is going to damage the system. Which is going to force me to reinstall the whole unit.

  Customer response

  04/23/2023

  I have not heard from the business in response to my complaint. I have tried calling them multiple times and have not received any response. 

• Initial Complaint

  01/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Contractor was hired to install a new HVAC system in our home, in a new extension built at our home. This included a new furnace for the heat. The furnace was to work on a propane based system. The furnace comes configured for a natural gas system, and requires a conversion in order to work with propane. Contractor was fully aware that it was to work on propane, yet installed the furnace without doing the conversion. When the heating system was initially turned, it started to consume thousands of dollars in propane in just a few weeks, because the unit was operating as a natural gas unit. The unit eventually caught fire and stopped worked. The unit is destroyed and requires replacement. After reaching contractor, he stated that the furnace configuration was not his responsibility, but the responsibility of the propane supply company, which is not true. The propane company simply ran the gas line, They are not responsible for firing up the unit and ensuring it was installed correctly. Contractor's contact provides a workmanship warranty, but he is no longer returning calls or text messages. Contractor needs to be responsible for the costs to replace the furnace (parts and labor), and for the propane wasted due to the incorrect installation of the furnace. At this point, we do not want the contractor back at the house, nor do I think he would want to make the repairs. We therefore seek reimbursement of costs to fix the issues he caused, as well as cost of wasted propane.

  Customer response

  01/18/2023

  I have not heard from the business in response to my complaint.

  I m certain I will not receive a response.  I  would appreciate making my complaint public for others to see.

• Initial Complaint

  12/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  9/29/2022 Business took my money as a deposit ($3,700) and a while later took more money ($3,700) to drop off equipment and the remainder ($1,850) would be due upon completion of the work. Business took my deposit and payment for equipment and never finished the work and will no longer communicate with me. After reading reviews this is a tactic by this buisness.Some ductwork was done but never completed.The business dropped off some equipment but the boiler size *wasn't even big enough for the size of the house*. I want him to remove his equipment and give me my money back.

• Initial Complaint

  05/13/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Hi. My name's *****************. I wanted to get a Fujitsu mini split heat pump system. I found Eagle Mechanical Solutions/************************* on the list of Fujitsu elite contractors. I called him. We talked, then he gave me a proposal. I signed a contract to get a Fujitsu mini split heat pump system ordered and installed. I gave him a $4,672 deposit which was 1/3 of the total contract value.Three weeks later, he had not delivered the unit. I called to cancel the contract and get my money back. He said he would get me my money back. He told me two more times over the phone over the coming weeks that I would get my money back. Now he won't respond to my calls and I'm out $4,672.

  Customer response

  05/24/2022

  I have not heard from the business in response to my complaint.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩