Business ProfileforLifeline

This pertains to account *********, for ***************************************, who resided at *****************************************************. The account was activated on 30 November 2023 and terminated on 9 January 2024. All equipment was returned to Lifeline in February 2024. Yet LifeLines accounting system continues to show (apparently) that we are being charged for November and December 2023, and January and February 2024. I have been trying to settle the account. I have, unfortunately, not received an accurate invoice from Lifeline reflecting the period of operation. I ascertained from conversations with multiple - and I mean multiple - Lifeline operatives on 27 February 2024, and others on 20 May and 27 May 2024, that the correct amount is $38.21. However, after the conversation with Lifeline on May 20, I received an invoice reflecting coverage through February 2024 even though the service was ended on 9 January 2024, and not for the previously agreed upon amount of $38.21. I confirmed the outstanding amount yet again - $38.21 - with a LifeLine operator on 28 May 2024 and based on that I sent LifeLine a check for the amount of $38.21 on 3 June 2024. Today my wife received notification that the matter has been referred to a collection agency, for the amount of $114.63, which LifeLine had already confirmed with me on multiple occasions to be an incorrect amount. I am disputing the amount with the collection agency and will be contacting LifeLine at the fist available opportunity next week. While I thank LifeLine for the coverage it provided, albeit for a very short time, they really have to sort out their monumentally useless accounting system to prevent matters such as this from arising. I require LifeLine to (1) acknowledge that they have received the correct remuneration and (2) sort things out with the collection agency they have referred this matter to.