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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I attempted to exchange a defective roller bag purchased just over two weeks ago from TJMaxx. I had the proper documentation for the return and it was within the 30 window they provide for returns.A woman named "**********" who claimed to be the manager refused to follow Federal law requiring retailers to allow a customer to return defective merchandise. She claimed there was a tiny scratch on the top of the roller bag that I believe was present during the purchase. Since TJ Maxx provides third party merchandise many times there are flaws at the time of purchase. However Federal law distinguishes the defective products that cause a potential safety problem, qualify under the Federal regulations to justify returns. The roller bag presents a safety issue because it has a defective wheel that could break and cause injury if a fall occured. I spent $30 getting to the store with a Lyft on my way to the airport to travel. Because of the unreasonable refusal to exchange the defective roller bag, it has delayed my trip and will cost me more money. The roller bag is in good shape other than the defective wheel and should have been accepted for a return or exchange following Federal laws requiring retailers to offer returns for defective merchandise.
Business response
08/06/2024
Dear ******,
Thank you for contacting *************************
We are sorry to hear that your return was denied by our store. If you would please email us back with a picture of your item, as well as a copy of your receipt, we would be happy to process an e-gift for your item.
If you have any questions, please call us toll free at ************ during Mon - Fri, 9 AM-6 PM, EST.
We look forward to hearing from you.
Sincerely,
Grace
TJ *********************Initial Complaint
08/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I came into the store after I did a no call no show. I went in and picked out items then went to check out the cashier kept asking for my employee ID number for a discount and I kept trying to say no. The *********************** was trying to tell the cashier something and the cashier didnt hear what she was saying. She looked at me and told me I cant used the discount because I was terminated. ***** was very loud and my friend could hear from 5 registers over. She kept telling me that I was terminated and that I cant work for the company anymore. I was trying to tell her I wasnt able to come in because my grandfather is dying of cancer. She kept saying that I should have called in and they could have paid me for the time I needed off. She was very loud and was being very rude and inappropriate, since I came in as a customer and nothing besides a customer. I am very upset with the interaction I had with *****.Business response
08/06/2024
Dear ****,
Thank you for contacting TJ Maxx Customer Service.
Please provide us with your store brand and location, so that we can send this to the appropriate people.
Sincerely,
Grace
TJ Maxx Customer ServiceInitial Complaint
07/31/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Bought and item with a promise date of July 29. The item was delayed for multiple unknown reasons. Reached out to customer service gave me a bs copy and paste response. No offer of a refund. Item arrived used and scuffed on July 31.Business response
08/06/2024
Dear ****,
Thank you for contacting TJ Maxx Customer Service.
We regret any inconvenience this has caused. A refund has been issued to reimburse you for the damaged item in your order as well as the shipping charge.
Your refund confirmation number is RET07818305. Please allow 5-7 business days for this amount to show up on your bank or PayPal statement, depending on your banking institution.
We appreciate you reaching out and are happy to help.
Sincerely,
Grace
TJ Maxx Customer ServiceCustomer response
08/06/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************Initial Complaint
07/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
T.J.MAXX company previously said my gift card couldn't be used due to a billing address issue and promised to send me a new gift card. When I called, I requested an electronic gift card, and the customer service agreed, but ************ still mailed me a physical gift card. I am very upset because this new gift card has not arrived on time, and I am about to leave *****************. At that point, I won't be able to use the gift card. Firstly, the customer service had already agreed to give me an electronic gift card, but in the end, I didn't receive it, so this is deceitful. Secondly, the customer service told me the delivery would arrive in five days, but it hasn't arrived.When I contacted customer service again today, they said they would apply for an e-gift card for me, but it would take seven days and I can't get the e-gift card immediately. However, I will be leaving the ************* in two days and won't be able to use the gift card for shopping. Therefore, the purpose of my message is to request a refund to my credit card if T.J.MAXX cannot provide me with an e-gift card by tomorrow. I can provide my card number.Business response
07/30/2024
Dear *****,
Thank you for contacting TJ Maxx Customer Service.
We regret any inconvenience this has caused. We have re-issued your refund in the amount of $101.73 in the form of an electronic gift card. It will be sent to the email address on file when your order was placed.
You should receive the electronic gift card within 24 hours. We appreciate you reaching out and are happy to help.
Sincerely,
Grace
TJ Maxx Customer ServiceInitial Complaint
07/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Unfortunately, this store has been getting worse, as it used to be an alright store to shop at. However, I had recently purchased a gift card directly from their website online on 7/19/2024. The expected delivery date was from 7/24/2024 to 7/29/2024. When the gift card was still not shipped out by 7/26/2024, I decided to reach out to customer service, where they told me it was unable to be canceled. I proceeded to ask why since it has not been shipped yet. Instead of cancelling my order after my inquiry, they shipped out the item instead, claiming that it was shipped out on the 20th, which was inaccurate information due to the evidence on the tracking website provider. It was also claimed that it takes 10 days for gift cards to arrive from the email, however that was also false information due to the website tracking when I first checked out stating otherwise. Since I have evidence of the false claims, I wanted to provide a review claiming that this company decides to hide away true information, providing false commentary to customers, and rejecting customer requests in order to benefit the company profits instead. I would advise not to order anything from this store, especially online if you can.Business response
08/02/2024
Dear ******,
Thank you for contacting TJ Maxx Customer Service.
We contacted you at the phone number provided but were not successful in reaching you. The tracking indicates that this gift card has been delivered.
If the gift card has not been used and you would prefer a refund, please contact our *************************** at ************** and we would be happy to assist you.
Sincerely,
Grace
TJ Maxx Customer ServiceInitial Complaint
07/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Re: Homegoods I purchased wall art from Homegoods in Napa today, and upon putting it up, we noticed that the rhinestones are falling off. I am very disappointed!Business response
07/29/2024
Dear ******,
Thank you for contacting HomeGoods Customer Service.
We are sorry to hear about your purchase. Our return policy states that you may return merchandise accompanied by a register receipt within 30 days of purchase, for an exchange or refund. Returns with receipts over 30 days or without a receipt (but otherwise eligible for return) will receive store credit only. Gift receipts are valid for store credit or exchange of merchandise only. Other restrictions may apply.
Unfortunately, many retailers are subject to fraudulent return activity. Returns may also be limited or declined based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program.
A valid government issued photo ID, name, address, and signature are required for returns without a valid receipt or gift receipt. Customer signature may be required for returns (receipted and unreceipted). To learn about how we use and handle your information, please see our Privacy Notice.To help make your returns quicker and easier, please keep your receipt.
Sincerely,
Grace
HomeGoods Customer ServiceInitial Complaint
07/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
7/20/24 was at the ********************* oregon location and the manager refused to process my return as a no receipt return even with tags on the items and not worn because jewelry items are an exception. i dont see anywhere on the receipt or on the website that costume jewley is an exception. individual stores cant have their own policies that is false advertising for polices btw. he treats me like im a customer who walks out with items at under 600 as to not get a felony then sells them on ***** tjmaaxx needs better customer serviceBusiness response
07/29/2024
Dear *****,
Thank you for contacting TJ **********************
We are sorry to hear that your return was denied by our store. If you would please email us back with a picture of your item, as well as a copy of your receipt, we would be happy to research this return further for you.
If you have any questions, please call us toll free at ************ during Mon - Fri, 9 AM-6 PM, EST.
We look forward to hearing from you.
Sincerely,
Grace
TJ *********************Initial Complaint
07/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a lunch box on 5/18/2024.It was a birthday gift and given to the recipient on 6/19/24.The lunch box broke within a few weeks of use.I got the lunch box back from the recipient on 7/26/2024.I went to the ********** TJ Maxx with my receipt and they refused to return the item or give me a store credit.They said they couldnt help because the lunch box was used, broke and didnt have the original tag for the lunchbox!I explained thats why I was returning.because it broke in under 30 days.They kept saying it didnt matter that I had the receipt; they do not return broken items! Period!That makes zero sense. Ridiculous and made up rules by 2 cashiers.I was disgusted at the lack of customer service and am reaching out to file a complaint.Business response
07/29/2024
Dear *****,
Thank you for contacting TJ **********************
We are sorry to hear that your return was denied by our store. If you would please email us back with a picture of your item, as well as a copy of your receipt, we would be happy to reimburse with an e-gift card.
If you have any questions, please call us toll free at ************ during Mon - Fri, 9 AM-6 PM, EST.
We look forward to hearing from you.
Sincerely,
Grace
TJ *********************Initial Complaint
07/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
TJ MAXX recently changed their credit card interest rates. Suddenly I miss not 1 but 2 bills and am charged late fees and interest. I am paid in full and have paid in full every month since Ive had their card. Something fishy is going on. I fought the first one and they finally removed the fees. The second month it happened I closed my card. They are unethical and unapologetic in their business practices. I now have a balance that is ONLY THE INTEREST. I want it removed and my account cleared and my credit report fixed. This is unacceptable.Business response
07/29/2024
Dear ******,
Thank you for contacting TJX Customer Service regarding your TJX MasterCard or TJX Rewards credit card account.
Your TJX Rewards credit card account, which includes billing questions, Reward Certificates and payments, is administered by ******************** You may visit their site at *********** to log in for self help options, including chat. If this is your first visit, please register to log in.
You may also call them at **************, and they will be happy to help.You are a valued TJX customer, and we appreciate your inquiry.
Sincerely,
Grace
TJX Customer ServiceInitial Complaint
07/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with TJX. I do not have a contract with the collection agency trying to collect, and reporting this to your credit report. They did not provide me with the original contract. I demand this account to be removed from my credit report immediatelyBusiness response
07/25/2024
Dear ******,
Thank you for contacting TJX Customer Service regarding your TJX MasterCard or TJX Rewards credit card account.
Your TJX Rewards credit card account, which includes billing questions, Reward Certificates and payments, is administered by ******************** You may visit their site at *********** to log in for self help options, including chat. If this is your first visit, please register to log in.
You may also call them at **************, and they will be happy to help.You are a valued TJX customer, and we appreciate your inquiry.
Sincerely,
Grace
TJX Customer Service
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