Business ProfileforNew England Dog Training Company LLC

We sent our 2 year old lab for e-collar training. After being with the trainer for 9 hours we were called and told they lost him. He slipped the collar. On a positive note, the dog was found 5 days later thanks to ****. Im writing this as the unprofessionalism and lack of integrity needs to be out in the public. The website said the dogs would be in the home. Our dog was in an outdoor kennel and the trainer lived in a city and we were told on the outskirts of a city. The empathy level for the trainer losing our dog was beyond words. I have text messages, emails and voicemails to prove the level of unprofessionalism by the owner and trainer. The owner, ******, who lives in **, sent me a email blaming us for them losing our dog. The collar we supplied was too big. If that was the case the trainer who is supposed to be the expert should have told us that at drop off. Nothing was said. The owner of the company told us we didnt listen to the recovery expert which is completely false. We were told and I have the voicemail to prove it, to not listen to the recovery person and she would deal with them. We did not listen to her since she was in WI and was not assisting in finding our family dog. I have a text from ***** the trainer indicating she had other dogs to tend to and would not aid in the search as much as she should have given they lost our family pet. We were unable to go on a family trip over Thanksgiving (first one after the passing of my father) and had vet bills from our dog being injured while missing. We are so grateful our dog was found but could not be more disgusted by the response of this company. We can only put this out there so others are aware that this company is not what it seems. The trainers home was not conducive to dog training which is why we were not allowed to drop the dog off there. Other trainers in New England allow you to do that. The experience was a nightmare and we owe Granite for a happy ending.