ComplaintsforLundgren Honda of Greenfield

• Initial Complaint

  04/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I took my 2010 Honda Civic in to Lundgren's Honda of Greenfield today for the purpose of getting my car alarm fixed and to get a second car key. I was told it would cost $79 for the key diagnostics? plus the cost of the key. Well, the key itself was another $79. They charged $75 to "diagnose" the car alarm problem and another $200 for "labor?" so that my bill was nearly $400, and they were not even able to fix the car alarm. So it cost nearly $400 for an extra key for my 2010 Honda Civic. I don't usually take my cars to dealerships because I had been warned that they overcharge. I learned my lesson today. Thank you. I hope this complaint helps prevent someone else from being overcharged like this.

  Business response

  04/29/2022

  Seem's to be some confusion on the charges, we did reach out via phone to go over and no call back.
  
  Customer called and made appointment to have The "ALARM Keeps going off when the car is locked"
  We found HISTORY DATA FOR SECURITY SYSTEM SHOWS PASSENGER SIDE DOOR
  KNOB SWITCH (UNLOCK) TRIGGERED THE ALARM THE PREVIOUS 2 EVENTS. CHECKED
  OVER LOCK SYSTEM, ALL OK LOCKS WORK AS DESIGNED. MANIPULATED WIRING AT
  THE DOOR HARNESS AND HARNESS AT THE UNDER DASH FUSE BOX TO TRY AND GET
  SYSTEM TO TRIP. ALARM DID NOT GO OFF. RECOMMEND STARTING WITH REPLACING
  THE PASSENGER FRONT DOOR LATCH ASSEMBLY.
  Recommend to replace passenger front door latch.
  Charge for this was $75.00
  Customer Requests new key to be cut and programed
  price of key $124.68
  Programing of Key $79.95
  Total for Key-$204.63
  Customer requested change Synthetic oil and Filter with Free Multi-Point Inspection and battery test
  Price $54.95
  customer requested replace right rear brake light
  Part $5.47
  Labor $25.00
  Total $30.47
  Shop charges/Environmental waste disposal $9.62
  
  Grand total $385.55
  
  Not sure why this is over charging based on the details?
  

  Customer response

  05/11/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Thank you for the explanation. I can see how the bill surpassed $300 now. I also need to acknowledge and apologize for my frantic state of mind. I have been experiencing a lot of "gouging" this past month and I'm afraid I was worked up before I even walked in the door. I apologize for my angry mindset.
  
  However, I feel a need to point out that I believe the $124,00 figure for the 2010 Honda Civic key itself has been changed from the original invoice I was given. I will find the original invoice and send it today.
  
  The cost was originally listed as $79 dollars for 2010 Honda Civic key itself. There is a difference of $45.63 that I believe should be reimbursed.
  
  Also, checking the math with a calculator, the numbers provided by Honda of Greenfield service dept. this time actually add up to $347.67 NOT $385.55.
  
  If the $45.63 INCREASED charge for the key (which originally was $79) from the actual $347.67 due, the total comes to $302.04.
  
  Therefore, a credit of $82.88 is due.
  
  Thank you for your time and attention to this matter. I really appreciate it.
  

  Business response

  05/20/2022

  
  $75.00 was charged to resolve the alarm going off when door locked. we recommend replacing passenger front door latch assembly. This is the amount that you are not taking in on your figures. Please see the attached invoice.

• Initial Complaint

  03/22/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I traded my car for another. I had an issue with the door seals and had to wait weeks to get it into their service dept. I also told the salesman that I heard a noise in the rear-end. I was told that it was totally inspected and service by their team. I called again to tell them it was getting worse. It was another 2 weeks to get it in on March 14th . On that morning, I got an email stating that I would be charged $270 to diagnose the EXISTING problems. I canceled the appointment until I could talk to someone. It was another 3 days to reschedule with Rob R********* for 3/21. I dropped it off and got a call mid morning that I was out of warranty and it would cost me $435 to have it fixed. I was out of warranty by 161 miles and 11 days! If I had been called back in time or the $270 bill wasn't sent in error I would have been still under warranty. I believe that this is the dealership/service dept's fault. The problem is a wheel baring and that is something that doesn't break overnight.

  Business response

  04/01/2022

  Business Response /* (1000, 5, 2022/03/25) */ This was a total miscommunication on our part, when the call was made to make the appointment our service advisor checked with the sales manager and bad information was shared. We will absolutely take care of any issues with the wheel bearing and the seal that needs to be replaced if that is not handled already. As well as provide a loaner until completion of all requested work. We Will reach out and get this handled ASAP.

• Initial Complaint

  02/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Refund for GAP and Warranty This was For a 2018 Honda hr-v a car loan that was paid off with in 3 months I was told by the fiance department at Lundgren Honda dealership I would receive both with in 4 to 6 weeks. The car was paid off NOVEMBER 24th 2021 I was told by the manager in the fiance department at Lundgren Honda dealership on NOVEMBER 29th 2021 all set loan paid off . I said great thank you.. Then December 29th 2021 i asked again where is the refunds once again told it will take 4 to 6 weeks. Now we are in February 2022 . I reached out again today 2 /8/2022 She gave me the run around had me call 2 places to see where my GAP Refund was . Well it was sent to the Lundgren Honda dealership for amount $818.25. They stated they have not sent out the warranty check and the GAP they had no part of..I called the insurance American Heritage Insurance Services For the GAP Addendum refund they sent the check to Lundgren Honda dealership. The warranty Honda should be refunding me. But here I am asking for help on getting my refund

  Business response

  02/25/2022

  Consumer Response /* (3000, 5, 2022/02/10) */ I have again reached out to the Honda finance and I was told they never canceled my warranty. She is sending out a check. My question is now the car was sold and paid in full 11/24/2021 and the finance department at Honda repeatedly told me starting back 11/24 2021 til today they cancel and send out both refunds take 4 to 6 weeks. Question they just today cancel the warranty is the amount lower because they delayed the canceled warranty?? Also the GAP Refund was refunded back in dec17th 2021. Citizens bank stated it was for over payment of the loan with no more information. Until today Citizens bank realize they made a mistake . So that said I need help on Lundgren Honda not giving back the correct amount sense they just now canceled the warranty which should of been canceled 11/24/2021 Question this can't be right? Thank you Business Response /* (1000, 10, 2022/02/16) */ In reference to the below complaint, attached is the copy of the cancellation and the refund check. We are very sorry for the delay, but we are required to verify the vehicle is paid off from the lienholder before we can proceed to issue any refunds. Customer telling us it is paid off does not matter. The reason for that is, if there is a current loan on the vehicle, we are required to send the check to the lienholder not the customer. At the same time, we have to submit a cancellation to be pro-rated, and that amount is to be provided to the customer/lienholder. Normally, this doesn't take as long as this one did, but due to Covid, everything is taking a lot longer than normal. Please let me know if you have any questions.

• Initial Complaint

  01/31/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 2/26/21, I took lease delivery of a Honda HRV VIN # X******XXXXXXXXXX. In exchange, I traded in my 2016 Honda FIT VIN # X******XXXXXXXXXX. While I was signing the paperwork with the Business Manager, Connie G********, she told me I would be getting a refund check. The check would be a refund of the GAP insurance for the 2016 Honda Fit. I never received any refund. In January 2022, I visited the dealership with a friend so she could purchase a vehicle. At that time, I mentioned to Connie that I never received any refund check. She looked into the matter and discovered that the paperwork for the refund was never submitted. She assured me the paperwork would be submitted. I have attempted to get an update from Connie, telephoning and leaving voice mail messages. To date, I have not received any response from Connie, nor have I received any refund. I want my refund for the GAP insurance for the 2016 Honda FIT.

  Business response

  03/08/2022

  Business Response /* (1000, 9, 2022/02/17) */ In reference to the below complaint, attached is the copy of the cancellation and the refund check. We are required to verify the vehicle is paid off from the lienholder before we can proceed to issue any refunds. The reason for that is, if there is a current loan on the vehicle, we are required to send the check to the lienholder not the customer. At the same time, we have to submit a cancellation to be pro-rated, and that amount is to be provided to the customer/lienholder. In some cases this can take 3-6 weeks to complete. Consumer Response /* (3000, 12, 2022/02/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will close this case when I receive the refund.

• Initial Complaint

  09/03/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I leased a 2019 Honda Civic from Lundgren Honda, Greenfield on 5/21/2019. It was a three year lease that I was able to end early on 8/9/21, when I traded in the car 10 months early at Lia Honda, Northampton MA. When I leased the Civic, Lundrens sold me their "Lundgren Ultimate Protection Plan: Tire and Wheel, Paintless Dent Repair, Key report Placement Plan for $500, that was being paid out over the life of the 3 year lease as part of my vehicle loan payments to Honda Financial. When I was able to end my lease early, I contacted Lundgren and spoke to Connie ******** on 8/14/21 at the dealership. I emailed her the same day, a copy of the Signed Protection Plan contracts and pointed out that under "Cancellation" on the contract, it states that is the Agreement is cancelled prior to maturity, then Administrator shall refund premiums on a prorated basis, less $25 cancellation fee. Connie advised that she would "look into it." She has never responded to my request, calls or emails.

  Business response

  09/09/2021

  Business Response /* (1000, 5, 2021/09/07) */ We have sent out a check to the customer. Attached is a copy of the check. Consumer Response /* (2000, 8, 2021/09/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a refund check for $99.75 from the business. Thank you for your help with this complaint.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩