ComplaintsforToyota of Greenfield

• Initial Complaint

  07/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My original car paint was and still peeling off. the issue is known to Toyota which has issued the recall for 2011 white RAV4.Toyota has approved the paint recall fix through this dealer. I had an initial appointment and inspection at this dealer place and was promised the final car drop off after toyota approval. This has never happened. The dealer kept postponing to schedule the job and now they say that the recall is over. Very disappointed by the unprofessional behaviour and losing the recall opportunity

  Business response

  07/19/2023

  ***************************** was here in service on 12/22/2021. Toyota had a customer support program at the time but the they never returned during the program period and the support campaign has now ended. Toyota will not pay for any repair outside of its program period.

   

  Customer response

  07/19/2023

  Complaint: *************
  
  I am rejecting this response because:

  The response does not include all the communications, approval and promises. This dealer failed to schedule the repair for over a year of waiting and been patient and flexible from my end.

  I received a call from this dealer stating that Toyota accepted to paint the car and provide a loaner car during the repair

  The manager name was Steve stated that I only needed to wait for slot time for the body shop since they are booked months ahead.

  He also recommended to try another dealer if I cant wait. Or call me back in 6 months he stated.

  Ive tried both other dealers and waited but each time I called the same response: bodyshop is booked months ahead, I cant schedule you for now.

  I also called Toyota company to get support and or help, no luck

  all of the above efforts were during the recall period.

  
  Sincerely,
  
  *****************************

  Business response

  07/20/2023

  This is not a recall as the customer stated. It was a customer support campaign by ********************** corporate. We do not make decisions on this kind of work. The decision is solely at the discretion of ******* corporate and as the customer has stated in their response ************* has said they will not pay for the repair. 

• Initial Complaint

  03/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchase of a used car, whose repairs exceeded $2,500 in first 5,000 miles. Am uncovering further expenses. Not aware of damages on car until repairs are being made.

  Business response

  05/10/2022

  Business Response /* (1000, 5, 2022/03/12) */ We have reviewed the above complaint and have found it to be inaccurate. The customer has owned the vehicle for 19 months. It was purchased from us June 5th 2020. Our records indicate that the first repair made by the customer was April 9th 2021, 10 months after his initial purchase. We will be sending you detailed records in our non-public response as well as some additional information about the customer that cannot be disclosed publicly. We are a locally owned and operated business and we take these kind of complaints seriously, but after reviewing the history I do not see any indication that there was any wrong doing on the part of our dealership. Consumer Response /* (3000, 10, 2022/03/25) */ My complaint is on the miles driven. He is wrong on recording dates of repair. On 10/27/20 Break Job was $595.91. Work on April 9, 2021 $450.22. Total of all work done when vehicle was under 4,000 miles exceeds $2,500.00 Business Response /* (1000, 14, 2022/04/04) */ Mr. ******* has stated that our dates of repair are incorrect. I will be happy to discuss any repairs he made to the vehicle within the warranty period. I cannot take in to account any elective service he had done such as adding snow tires to the vehicle. Consumer Response /* (3000, 16, 2022/04/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) 1000 Was spent within the first year Of owning the vehicle. Will review repairs made on breaks in first four months and repair made on 4/19/21. These are repairs done within the first year of owning the vehicle. Consumer Response /* (3000, 19, 2022/04/05) */ Made a mistake on one of the repairs. It was for studded tires. So I will settle for the Repair reimbursement of the repair made on 04/19/21. Or there abouts. Approximately $200.00. I'll concede on repairs made in the first 4000 miles. Business Response /* (4000, 22, 2022/04/12) */ We will be happy to review an repairs made by Mr. ******* within the 60 day 2,500 mile warranty period. The vehicle was purchased on 06/05/2020 with 70,207 miles so any no elective service made to the vehicle before 08/05/2020 would qualify as long as the vehicles mileage did not exceed 72,707. Consumer Response /* (4200, 24, 2022/04/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Am awaiting report from CarFax. The extensive repairs of rusted linkage, brakes, missing undercoating, and water in the differential has me believing this car had been in a flooded zone. Car was damaged at time of sail. CarFax should have the answers on the cars history. Business Response /* (4000, 26, 2022/04/16) */ We would be happy to provide Mr. ******* with a copy of the Car Fax vehicle history report. As I stated in the original response the vehicle Mr. ******* purchased was a one owner locally owned vehicle. It has a clean title and Car Fax report with no accidents or flood damage. At this time I would like to respectfully request that this case be closed unless Mr. ******* can provide proof that he was denied a repair that he qualified for during his warranty period. Our records indicate that no such repair was made by Mr. ******* and he has stated otherwise. Consumer Response /* (4200, 28, 2022/04/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like to see the car Fax Report and MAKE A DETERMINATION THEN. Business Response /* (1000, 31, 2022/04/28) */ Per Mr. ******* request I have emailed him a copy of the Car Fax vehicle history report. The email was sent to ****************** on 04/28/2022 at 10:36 am.

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