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ComplaintsforGroveland Fence & Supply Company, Inc.
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Complaint Details
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Initial Complaint
11/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On April 15th 2021 I agreed to have some fence repairs completed by Groveland Fence. I was told that the work would be completed in the next 4 weeks. I provided the requested deposit check in the amount of $400. on the 16th of April 2021. I received a credit memo in the mail acknowledging my payment. The check was cashed. I contacted Groveland Fence by phone leaving a message on July 15th 2021 to inquire about scheduling. I did not receive a reply. On October 1st 2021 I contacted Groveland Fence by phone again leaving a message regarding scheduling and if the repairs could not be completed requesting a return of my deposit. The call was returned within several hours and I was assured the repairs would be completed in the next two weeks. On November 9th and 15th 2021 I called Groveland Fence leaving a messages requesting the return of the $400 deposit. I have had no response.Business response
11/22/2021
We have had supply issues all season due to material shortages. His order required green wire which was not available until recently. We have also been short staffed even though we advertise for help. We told **************** we could now do the repair the first week of December and he refused. On November 22, 2021 a refund was mailed to him.Customer response
11/24/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************My thanks to Groveland Fence for resolving this matter. I understand the challenges of these unprecedented times. I will continue to recommend Groveland fence since the original installation was flawless.
It has withstood the elements for 13 years. Somewhat longer than I expected for a wood post fence. Thanks again.
Regards
Ray
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.