ComplaintsforAspen Dental
Dentist
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Complaint Details
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Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Aspen Dental in **************** MA took my money to complete my dentures and because I missed an appointment they have kept the money, refused to complete the work, and will not even return a call to discuss the issue.Business response
06/11/2024
Response attached.Initial Complaint
03/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Will not do follow up appt for dry socket after surgery on Thursday. Leaving me in an obscene amount of painBusiness response
04/12/2022
Business Response /* (1000, 9, 2022/04/01) */ Dear Sir or Madam: Thank you for the opportunity to respond to the complaint filed by ************* on behalf of the Hadley, MA Aspen Dental branded practice, owned and operated by Patrick ************, PLLC. We will be responding to the consumer directly on this communication. The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say "Yes" to quality oral care. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.Initial Complaint
01/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I'm changing dentist as this place has the worst front staff ever! I sent over a signed release to have my records sent to the new dentist and it's been over 30 days and they still have not sent it, I called yesterday and no response. Worst customer service!Business response
01/28/2022
Business Response /* (1000, 5, 2022/01/07) */ Dear Sir or Madam: Thank you for the opportunity to respond to the complaint filed by ************ on behalf of the Hadley, MA Aspen Dental branded practice, owned and operated by Patrick Dermesropian, PLLC. We will be responding to the consumer directly on this communication. The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say "Yes" to quality oral care. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws. Consumer Response /* (3000, 7, 2022/01/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) No one has reached out to me. I called and no one has called me back. I'm filing as this is unacceptable. It's not fair or right for them to say "adhere to federal privacy law"! I'd like a phone call and response from this money making business that ignores clients requests. So no I do not accept this response. Consumer Response /* (3000, 10, 2022/01/11) */ Please note I had an unauthorized charge on my credit card this am for 46.00, I have no idea why I have this charge, I will contact my credit card and report it stolen. As I do not know why aspen dental is charging my card. No one has contacted me nor sent my records as requested to my new dentist yet they are charging me and I have not received any services from them in 6 months. Very poor business practice. Business Response /* (4000, 12, 2022/01/13) */ This case is still being worked on. Please allow more time. Thank you! Consumer Response /* (4200, 15, 2022/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Aspen did not call me, did not reach out and did not send my records to my new dentist as requested. They have not done anything. Business Response /* (4000, 17, 2022/01/21) */ Can you please confirm your phone number? Consumer Response /* (2000, 20, 2022/01/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Aspen dental finally sent my records. But I needed to file a complaint for them to do anything.Initial Complaint
12/16/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Date of transaction: October 1, 2021 Account number: ******** Payments: I paid Aspen a total of $1181.68 for the root canal. This was the amount quoted to me and I was satisfied with this service. However, they continue to bill me for a finished crown at $992.02. However, I was not satified with this service. I wrote them a letter on October 18, 2021, to this effect. I had to go to another dentist to get this service completed and, of course, had to pay the full amount.. Aspen called me once to tell me I had to pay for the crown, even though they could not complete it; they continue to send me bills. Nature of dispute: This is a summary of the letter I sent on October 18, 2021. On October 1, I went to Aspen Dental for the first step in getting a crown on the tooth for which I had a root canal. I spent four-and-one-half hours there and left with the work not done and in pain. Subsequently, I went to another dentist who completed the work in one-and-one-half hours with no pain. During the procedure at Aspen Dental, the dentist nicked ny tongue and a tooth with the drill. The assistant tried to get an impression of my tooth five different times. It was painful and grew more painful with each try. She insisted the instrument wasn't touching my gums but, when I got home, I saw there was an abrasion on my gums. The other dentist used a different instrument and was able to get the impression on one try with no pain. This was the first day for this dentist at the Hadley Aspen office and the first time he worked with this assistant at this office. They did not seem to not know each other's working style as the assistant sometimes had to leave the room to get what he needed and she often took a long time getting things from the drawers in the room. Finally, after four-and-a-half hours, in pain and in tears, I left the office. I can send copies of letters I sent Aspen as well as the most recent bill. I had the letter tracked by USPS. Thank you for your help.Business response
02/14/2022
Business Response /* (1000, 5, 2021/12/17) */ Dear Sir or Madam: Thank you for the opportunity to respond to the complaint filed by ************** on behalf of the Hadley, MA Aspen Dental branded practice, owned and operated by Patrick Dermesropian, PLLC. We will be responding to the consumer directly on this communication. The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say "Yes" to quality oral care. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws. Consumer Response /* (3000, 7, 2021/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not been contacted by Aspen since I filed the complaint. Business Response /* (4000, 11, 2021/12/20) */ Please allow more time for a response. Consumer Response /* (3000, 15, 2021/12/30) */ Have not been contacted. Business Response /* (4000, 18, 2021/12/30) */ This case is still being worked. Please allow more time. Thank you! Business Response /* (1000, 26, 2022/01/06) */ This case is still being worked. Please allow more time. Thank you! Consumer Response /* (3000, 28, 2022/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not resolved Business Response /* (4000, 30, 2022/01/07) */ We have tried multiple times to contact Ms. ****** but we have not been able to speak with her. We are still working on this complaint. Thank you! Consumer Response /* (4200, 32, 2022/01/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have spoken with Autumn once and she said she would get back to me. Not resolved. Business Response /* (4000, 35, 2022/01/12) */ This complaint is being worked on. Thank you!
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Contact Information
Customer Complaints Summary
6 total complaints in the last 3 years.
3 complaints closed in the last 12 months.