ComplaintsforThe Valley Dentists, LLP
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Complaint Details
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Initial Complaint
11/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
In July of this year, I was working at Amherst College and was experiencing headaches that seemed to be related to a tooth. I sought out emergency dental care at this business and— because I was out-of-state— I was meticulous about making sure that each service they attempted to offer me was covered by my insurance. When it wasn’t clear if a certain X-ray (panoramic) was covered, I refused it. They later returned and told me that it WAS covered, that they had pre assessed it and that I didn’t have to worry about paying. I was told as I was leaving and waiting to pay my standard copay that my service was covered and that I was good to go. Months later, they sent me a bill totaling $110. I was shocked and reached out and with little sufficient explanation they said that I’d have to “deal with it.” People who seek dental care, especially in emergencies, should not feel extorted by the businesses they use. I have yet to get an explanation for why both the DDS and the dental assistants and front desk people all assured me I wouldn’t pay and then months later I’m dealing with a bill. It feels very predatory especially considering my status as a single grad student— other Google reviews indicate that my issue with billing is a repeat offense.Business response
12/01/2022
In response to the letter received dated November 14, 2022.
Patient came in as an emergency patient. The doctor did a limited evaluation, the assistants took 2 periapical x-rays and a panorex x-ray to evaluate and send to the oral surgeon.
The patient needed to have the tooth extracted by an oral surgeon. We forwarded to the oral surgeon the panorex x-ray they would need to extract the 3rd molar.
Attached are the charges for the patient treatment and the payment.
Unknown to our office, she had received a panorex x-ray from another office and exceeded her examination allowance for the year, as she had this done in another office.
The fees are discounted from our standard fees and the balance is what the insurance denied.
If you have any other questions, please contact me.
Regards,
**** *******
Office Manager
The Valley Dentists
*** ******* ******
Hadley, MA *****
***-***-****
Business response
12/02/2022
I will remove the $71 payment due for the panorex x-ray. However, she is still required to pay the $39.00 payment for the exam. This is not negotiable.
Regards,
**** *. *******
Office manager
Customer response
12/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.