ComplaintsforMcGee Toyota
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Complaint Details
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Initial Complaint
07/17/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I purchased a new vehicle from McGee Toyota on 6/27/22. I was told by my salesman ***************************** that they were going to give me $27,100.00 as a trade in for my 2021 Jeep. That would pay off my existing car loan of $27,100.00. They initially offered me $23,000 as a trade in and I refused their offer. The ***** Blue Book Value for my 2021 Jeep Wrangler was roughly around $29,000 to $30,000. I paid an additional $5,000.00 down thinking it was going towards the purchase of the new truck. I found out today when I received my loan paperwork from Toyota that my $5,000.00 deposit went towards paying off the remaining balance of my existing Jeep loan and that I was only given $23,000.00 as a trade ** for my Jeep not the $27,100.00, I was told. When I went to McGee today to speak to them about the discrepancy of the trade in amount on the Jeep they basically said too bad you electronically signed the papers what do you want us to do about it. I explained that I thought I had signed for the trade in offer of $27,100.00, not the trade in of $23,000.00. Who in their right mind would agree to take less for a trade in than what you owed on your loan. At the time when I was purchasing the new truck they told me that my Jeep needed new tires, brakes and that they had to fix the dent on my front bumper and that is why they were only giving me a trade in of $27,100.00. The funny thing is they have my Jeep that I traded in on their website listed for $36,999.00 and they havent replaced anything. It still has the dented bumper, same tires and same brakes. I feel as though they took advantage of me. I should have been given the $27,100.00 for my trade in as they had said. Not the $23,000.00 they gave me. I realize I signed the paperwork electronically but I did not realize they only gave me the $23,000.00 until I received my loan information from Toyota financing today. I feel as though they owe me the difference of $4,100.00. Thank you for your time! ***********************Business response
07/18/2022
Terms of the sale including final figures, payments and payoff information were disclosed at time of sale and again at signing in the finance office. The sale was fair and transparent. The posted price for the trade is separate and was established after the new truck was purchased.
Tell us why here...
Customer response
07/18/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Initial Complaint
12/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I no longer have a car that I purchased at this dealership. However they will not stop contacting me by phone and mail. They have contacted my parents phone number because I blocked them from calling my cell phone. They will not leave me alone and are refusing to take my name off their contact list.Business response
12/06/2021
PLEASE ***** THAT WE HAVE REMOVED YOUR INFORMATION FROM OUR SYSTEM. iF YOU NO LONGER HAVE A VEHICLE, THAT YOU SERVICE HERE, THER WOULD BE NO REASON FOR US TO CONTACT YOU AGAIN. iF YOU ARE CONTACTED IT COULD BE FROM THE MANUFACTURER OR A THIRD PARTY BUT IT WILL NOT BE mCgEE tOYOTA. iF YOU DO RECEIVE ANY CORRESPONDENCE GOING FORWARD, FROM ANYONE, LOOK FOR THE *** OUT ICON AND HOPEFULLY THAT WILL WORK. APOLOGIES FOR THE INCONVENIENCE TO THIS POINT. Tell us why here...
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.