Business ProfileforThe Chimney Chap, Inc.

Chimney Chap performed an "inspection" of my chimney, which they charge $216 for, even though I found out afterwards that other companies would come out and do the same service for free as simply the process of putting together an estimate.I was told by the technician that he did not take payment that day but someone would reach out about the inspection fee.The technician emailed me an estimate for possible repairs that he suggested. I asked by email response how it work if I moved forward with the repairs. I still had questions though about the details, so would need to speak to someone. Someone responded that I needed to send in a check for 50%. Without an agreed upon price, or contract, or even exact details about what work would be done, this was not clear about what would happen next.Weeks passed. No further response. No bill for the "inspection." Then on Jan 18, I received an email with an invoice for the $216. It was marked as PAST DUE, with a "Due date" of Dec 30 (even though it was not created and sent until Jan 18).Then on Feb 1, I received an email saying that I was more than 30 days past due and the fee was now "subject to interest charges of 1.5% per month, late fees, attorney fees and all other associated costs. In addition, a motion may be filed with District Court for non-renewal of your drivers license and a Mechanics Lien can be put on your house for non-payment of services rendered."I called for an explanation. The whole time saying I would pay, even though this whole process had been a nightmare. The manager who could answer for this was not in the office. I was told they would call within 24 hours. They did not. More than 48 hours later, at around 6PM on a Friday night, I did receive a call.The manager I spoke with said I should have paid that day (even though the tech said that was not possible), continued to say I was past due (even as she looked over our email thread) and in the end said she would send a new invoice then hung up on me.