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ComplaintsforRCA Building and Remodeling
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Complaint Details
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Initial Complaint
04/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On or about September 13, 2022, we entered into agreement with RCA for the scope of work detailed in Proposal ****** a Washing Machine and Dryer Hookup and a Bathroom Remodeling in the amount of $30,720.00 and was told it would take 30 days to complete after 5 months this is what occurred.RCA damaged my downstairs bathroom ceiling with the work you did on the second-floor bathroom plumbing.RCA never completed any work on the for the Washing Machine and Dryer Hookup. RCA installed the pocket door frames incorrectly by putting a 2x4 on the floor, making a 24 interior pocket space for 32 door.RCA disconnected the electrical light to upstairs bathrooms and never completed the electrical portion on the proposal. They installed an interior wall on top of the new tile without proper support for the structure. RCA never completed the plumbing in the shower and improperly installed the sink plumbing and toilet in the wrong location. We paid RCA a total $22,750.00 on a contract over multiple payments and request for extras.When we discussed the issues and the delay of work completed and long time frame, we were confronted by RCA demand of more money to fix the problems they created and a request of additional payments to complete the work and would return unless the payments were made.Initial Complaint
10/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On April 29, 2021, we signed a contract with the owner of the purported company, *********************, for a total job cost of $11,000.00. We also paid the 40% deposit ($4,400.00) as required by ************** to purchase material and to obtain a building permit. See contract and payment transaction attached. On May 2, 2021, ***** emailed us and said he would start working on the roof repair as soon as he received the deposit and while waiting for the window and door to be delivered. On June 2, 2021, ***** emailed us and told us "Permit should be all set this week I will send this over as soon as I receive this" On June 15, 2021, ***** emailed us to say 'window that he ordered from Homedepot was incorrect, He has to re-order and it would take few more weeks longer to be delivered'. On June 28, 2021, ***** emailed us and told us, "There is not a delay in permit at the house Im trying to go next week to do the roof a couple guys". We assumed that he has already obtained the permit and he was ready to start the work. On July 3, 2021, ***** emailed us and told us he was having issue with the Town in ************ Building Commissioner who did not want to issue permit to him as he was 'blacklisted'. On July 8, 2021, we contacted the Town permitting department and found out that ***** did not attempt to apply for any permit. We emailed ***** and asked for explanation and verification. He wrote back, " Now your telling me I never went to building **** okay well I am cancelling this contract and sending you guys back the deposit fair enough"On Aug 4, 2021, we contacted ***** by email and asked for update of the payment refund. We needed that money ($4,400) to re-hire another contractor to complete the job that we have contracted with *****. ***** never responded to us since Aug 4, 2021. We still have not received the deposit and we want it back.Customer response
11/07/2021
I have not heard from the business in response to my complaint.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.