ComplaintsforJasiak Richard L Optometrist
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Complaint Details
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Initial Complaint
04/13/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I had an eye exam and bought glasses with the prescription this business provided, but the glasses didnt work, I went to two more subsequent appointments to give them an opportunity to fix the issue which ultimately was not resolved, I asked for a refund and they would not give one to **** ended up seeing a different doctor and got a different prescription and glasses which did work. I learned that 1) the prescription was not correct, and 2) the focal points on the glasses were incorrect. They did not stand behind their service or product and would not submit a refundBusiness response
04/26/2024
Came in for exam . Not able to wear glasses from a previous doctor. **** resulted in 20/20 vision . Trial framed and was happy . Came back after time wearing glasses . Could not see . Redid refraction and same RX was revealed .Redid lenses n/c . Picked up glasses, took home . Mentioned not liking frame he picked out. Wanted to see another Dr. was told if it was a different prescription,we would redo them n/c. Got a call from another office requesting rx to make him glasses . No evidence of different prescription obtained. . Didnt come back to replace lenses with his new prescription.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.