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Find a Location

Talbots has 45 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Talbots

      1 Talbots Dr Hingham, MA 02043-1551

      BBB Accredited Business
    • Talbots

      800 N Green River Rd Evansville, IN 47715-2471

    • Talbots

      90 Old Orchard Center Skokie, IL 60077

    • Talbots

      665 Cleveland Ave S Saint Paul, MN 55116-1217

    • Talbots

      2260 Louisiana Blvd NE Albuquerque, NM 87110-3585

    Business ProfileforTalbots

    Clothing
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.23/5stars

    Average of 26 Customer Reviews

    Customer Complaints

    89 complaints closed in last 3 years

    36 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/29/1988

    Years in Business: 77

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Talbots is a leading specialty retailer and direct marketer of women’s classic clothing, shoes and accessories. Talbots offers an array of timeless wardrobe options to flatter women of all shapes and sizes.

    Business Details

    This is a multi-location business.

    Find a Location

    Talbots has 45 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Talbots

        1 Talbots Dr Hingham, MA 02043-1551

        BBB Accredited Business
      • Talbots

        800 N Green River Rd Evansville, IN 47715-2471

      • Talbots

        90 Old Orchard Center Skokie, IL 60077

      • Talbots

        665 Cleveland Ave S Saint Paul, MN 55116-1217

      • Talbots

        2260 Louisiana Blvd NE Albuquerque, NM 87110-3585

      Headquarters
      1 Talbots Dr, Hingham, MA 02043-1551
      BBB File Opened:
      8/29/1988
      Years in Business:
      77
      Business Started:
      1/1/1947
      Business Incorporated:
      10/23/1988
      Accredited Since:
      8/29/1988
      Type of Entity:
      Corporation
      Number of Employees:
      11600
      Alternate Business Name
      • The Talbots, Inc.
      Hours of Operation

      Primary

      M:
      10:00 AM - 9:00 PM
      T:
      10:00 AM - 9:00 PM
      W:
      10:00 AM - 9:00 PM
      Th:
      10:00 AM - 9:00 PM
      F:
      10:00 AM - 9:00 PM
      Sa:
      10:00 AM - 9:00 PM
      Su:
      11:00 AM - 6:00 PM
      Business Management
      • Ms. Nancy B. Sargent, Senior Manager
      Contact Information

      Principal

      • Ms. Nancy B. Sargent, Senior Manager

      Customer Contact

      • Ms. Keitha Kelly, Manager of Customer Support
      Additional Contact Information

      Fax Numbers

      • (865) 558-6525
        Other Fax

      Phone Numbers

      Website Addresses

      Customer Complaints

      89 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/08/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      I bought a sweater that was a clearance item. It said final sale. I used my $25 reward amount and paid the balance off. I was shocked when I received the sweater. It was sewn inside out. The right side looks like some of the black thread shows through. My guess is, it was sewn inside out to hide the flaw. When I tried it on my husband started laughing and said "you put it on inside out". I expected so much more from Talbots. When you select quick view, it doesn't show the reviews. I went back to read the reviews. Talbots has known for at least 2 years that this sweater was sewn inside out per the many reviews stating as much. Yet they kept selling this defective sweater. Final sale should not be an excuse to dump defective items on a customer. ******************** item # *******. I want to return this item and get my $30.99 back, including my $25 reward coupon!!!!! It's not a large amount but it's the principle. p.s. I'm a knitter, so I know the difference.
      Read More

      Customer Reviews

      26 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Pamela T

      1 star

      06/19/2024

      I walked into Talbots in *******, *************************, and the store clerks were so interested in their return customers they did not even know I was in the store. I found that their customer service and selling skills are below average. I am a Store Manager from ***********, ** and It was very bad. No hello, how are you doing, or even can I help you? Was it because I was a Black women???????That is the 1st and last time I will ever step foot in that Talbotts store, they are definately raciest !!!!!

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

      BBB Reports On

      BBB reports on known marketplace practices.

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