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ComplaintsforWahlburgers
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/23/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
************************************. Wahlburgers advertises itself as gourmet burgers. I received a plain, dry ***** that tasted like cardboard, with a few raw onions, in a bun that tasted old. And that was it. So much for a gourmet burger. The side of fries was delivered cold. I paid $22.47 for garbage unfit for consumption. Had I not needed to catch my plane I'd have returned this and gone elsewhere. Clearly it was late in the day and they'd run out of supplies so they just fed me garbage to make money. I contacted the company and never evn received a response much less and apology. I now want a full refundCustomer response
10/04/2022
Manager of this business in response to my complaint.emailed me and stated that a refund was processed. A week later, no such refund has materialized, adding insult to injury. Thus the complaint remains open until they refund me in fullInitial Complaint
07/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Visited the *32383335343834373336* restaurant located in downtown **********. Paid $12.13 on my credit card and gave a $4.00 tip in cash to Gene * who is listed as our server on my receipt. I thought it was great service. Got my statement today and an additional $2 was added to my credit card making the total $14.13. You can see where I crossed off the tip and my signature since I signed the restaurant's copy over this one. I know it's not a lot of money but it's still stealing. I just thought someone should be told about it. I will be going to my bank as well to file the fraud claim with them.Initial Complaint
08/20/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a meal for delivery from the Wahlburgers at ************************************************************************************************** (not the one at ***********, to which I've never even been before). My order had two flaws: (1) there was no beverage at all, and the delivery driver told me the restaurant did not provide her with one; and (2) my grilled cheese sandwich came with no fries -- which, if I recall correctly, the menu indicated (the sandwich comes with fries). I want a full refund on the missing beverage and a PARTIAL refund on the sandwich because there were no fries on the side.Customer response
09/01/2021
I have not heard from the business in response to my complaint.
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.