ComplaintsforBillshark

Billing Services

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
07/16/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Ive been using BILLSHARK for a while now and was initially enjoying their services. I remember when I first signed up, they took a percentage of the first few savings on my Xfinity bill which I was totally fine with since it was monthly. I dont know if terms of service changed or what, but I just recently received an email saying a $360 service fee was charged to my credit card. Heres my problem: the entire reason Im using BILLSHARK is because I cant afford to pay my bills. I dont care if Im saving a few hundred dollar over 24 months. I simply cannot afford to hand over $360 at the drop of a hat. I called several times and tried to cancel my service and was told it wasnt possible. **************** was nice and patient but at the end of the day I feel strongly as though I was taken advantage of. And after reading many complaints here I see Im not alone and this is a huge issue for many customers. ****** learned but I really wish they were more transparent and this didnt continue to happen to people. I would never ever use BILLSHARK in the future and will certainly be spreading the word. If it seems to good to be true- it is!!!!
Business response
07/19/2024
Good morning,
We value our clients' concerns deeply and strive to address them promptly.
Our pricing is calculated at 40% of the total savings achieved, with a maximum cap of 2 years, and this policy has remained consistent without any changes. This is a one-time fee for the savings achieved on this customers account.
In the past, when this customer used our services, we were able to obtain a one-time credit on their account, resulting in a lower fee. However, this time, we secured a significantly larger and longer-term savings for them, spanning 24 months, which resulted in the larger invoice.
The invoicing process isn't something the customer is unfamiliar with. We work with PayPal to provide our customers with the option of flexible payment options. This allows for the amount owed to be spread out over multiple payments to help ease the burden of a single payment.
We value our customers and their loyalty, and with that we offered this customer a 20% refund, in which they agreed to and accepted. Per their request, we have also opted them out of any future negotiations. We will not automatically negotiate on this customer's account(s), unless they submit a new request.
We appreciate the opportunity to work closely with our clients and are committed to maintaining open communication to ensure continued satisfaction.

Customer response
07/22/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I was fine with the resolution I just wanted this to be known and documented with the other instances on BBB so customers in the future might avoid receiving this fee.

Regards,

*****************************
Initial Complaint
07/02/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My name is ******************************* I need the past due bill to be waived to y'all for $0.00 I didn't sign with no service with y'all my information was hacked stolen and used without my permission the email is *********************** they are using etc.
Business response
07/03/2024
Ensuring the security of our clients' accounts and information is of utmost importance to us, and we have duly noted the concerns.

Our records indicate that an account was opened with us in 2023, during which time several bills were processed and negotiated through our services under the name and email provided until May 2024. During this period, several attempts to contact were made via email and telephone to discuss account details, there was even an ongoing text thread with "*******", discussing pertinent account details.

With all that being said we would like to offer a gesture of goodwill, all invoices associated with the account have been voided.
Initial Complaint
06/21/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Date of the transaction: 03/08/2024 Requested payment amount:6.00 **** the business committed to provide you:Lowering my ******** bill **** the nature of the dispute is:They were denied access to my ******** account when calling ******** customer service. ******** contacted me shortly after informing me that an unauthorized attempt to access my account was made. ****************** attempted to "cancel services", namely my mobile hotspot, as a means for lowering my bill. Then they requested a refund from ******** somehow after being denied access to my account. I refused to allow entry based on the approach used to "save me money". It was an attempt to harm the customer more than help. Now, I receive frequent emails demanding payment of 6.00 with threats of "third party collections" if I refuse to pay. I denied access to my ******** account, no services should have been rendered to me as the customer. In their threatening emails, they conveniently have a link that isn't a link to "unsubscribe" from their emails. It isn't a link at all. Just words underlined. I can't find any information on their website to facilitate the removal of their emails. Whether or not the business has tried to resolve the problem:I have attempted to contact support in the past with the same explanation I gave here. They refuse to take accountability for accessing a restricted access account. Invoice *****************
Business response
06/24/2024
Thank you for bringing your concerns to our attention. We regret any frustration or inconvenience you experienced. Our goal is to secure the best savings for our customers, sometimes using negotiation tactics such as suggesting service cancellations to providers. This helps identify unnecessary features and ensure you are only paying for what you use.

In your case, we secured a one-time credit of $15 from ********* producing an invoice in the amount of $6 without making any changes to your account. We apologize for any alarm caused by the access attempt reported by ********* our intention was solely to negotiate on your behalf. Additionally, we are addressing the issue with our email unsubscribe link to prevent future frustration.

As a gesture of goodwill, we will void the invoice in question, so you are no longer responsible for the $6 payment. If you have further questions or concerns, please contact our support team directly. Thank you for your understanding and patience.
Customer response
06/24/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Please correct the unsubscribe link in your emails if you would.

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*******************************
Initial Complaint
05/28/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The business claimed to have saved me $39 per month and charged me over $350 to negotiate on my behalf. In reality, my bill went up by $39 per month.
Business response
05/31/2024
We resolve this customer's issue directly with the customer and they are satisfied with the outcome.
Initial Complaint
04/29/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received an email from this company offering to negotiate my cable bill and stating for me to reply "yes" to proceed. I never did but they still went ahead and negotiated without my consent and then presented me with a bill. Once I called them, they said I had to "opt out" on the email. This is not what the email said.Their website also has no way to delete the account. I have no way of knowing when they decide to negotiate for me again. This is a scam.
Business response
05/01/2024
The customers email referred to was sent in November 2023. The email is in regard to a different request. The negotiation for savings occurred on 04/01/2024 5 months after that particular email had been sent. A further email and SMS message were sent to the customer saying we were working on their bill negotiation on 03/26/2024. The savings were applied to the customer's account on 04/01/2024. Our customer service phone number is openly advertised on our website and the internet and, on her invoice. Customers can easily cancel through our portal as well.
The work had already commenced at the time that the customer requested to cancel our service and $113.88 in savings was applied to their Suddenlink account. As a courtesy and in good faith effort we have processed a full refund and the customer will still retain 100% of their savings.
Customer response
05/01/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
At no point did I receive any sms from this company, and only found the email in my spam folder months later. Since I was not aware of any of these messages, it's impossible for me to have requested the service. My wife's employer pays for the internet service, so I had no need or interest in negotiating this bill. They effectively saved me nothing.
The last contact I had with this company was about 5 years ago, it's completely unrealistic to expect their customers to monitor their spam inbox for years just in case they decide to proceed with this service. Not to mention that at no point was I aware of needing to opt out.
If this is legal, then it shouldn't be. It's predatory and no one should have to pay for a service they were not even aware was performed.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****

Business response
05/09/2024
The customer engaged our services and agreed to our terms of service (zip file attached) on 12/22/2021 when they asked us to negotiate a lower rate on their ********** Communications and we have kept the customer at the lowest rate for the services they utilize ever since then as per section 3b of our terms of service (screenshot attached).
The customer authorized us to keep them at the lowest rate available without interruption, these are services they agreed to and we have completed the service they asked us to do.
We emailed the customer in November 2023, on March 26th and again on April 1st, 2024, as well as sent text messages to the number we had been given by the complainant. All these emails have been opened by the customer including emails sent following our negotiation confirming savings and sending out the invoice for services rendered.
We have refunded the customer in full as a courtesy to them for savings of $113.88 that they still get to use and enjoy until 04/07/2025 as a result of our work for them.
Initial Complaint
04/26/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Had business with them years ago to help negotiate payments to an internet provider. Years later they had went with out my approval and took money out of my bank account of $316 claiming they lowered my internet bill for the next two years. I never asked for this and they never gotten my consent to do so. They still had my information from years ago and went ahead and did this on their own. Bank refunded the money but Billshark now wants that money that I never approved of the service.
Business response
05/01/2024
Per terms section 6e when the customer didnt reach out to us in 30 days we disputed the dispute and the customer succeeded. The $316.00 was returned to them via the bank.
We have voided the invoice.

Customer response
05/02/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. The business has stated that the invoice is voided and I will owe nothing on my end

Regards,

*********************
Initial Complaint
04/10/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I asked to cancel the service before they began the negotiations and they did not and I still received a very large bill.
Business response
04/11/2024
The work had already commenced at the time the customer requested to cancel our service and $840.00 in savings was applied to their Spectrum account. As a courtesy and in good faith effort we will process a full refund and the customer will still retain 100% of their savings.
Customer response
04/11/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***********************
Initial Complaint
04/03/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I used this company ONCE!! When I saw how much they charged (considering it was way more than the actual bill) I opted out afterwards here it is MONTHS later I get contacted asking if I want them to help me again I said NO & opted out yet again just for them to CHARGE MY CARD!
Business response
04/04/2024
Hi *******, we have resolved your issue outside of this BBB complaint and responded to the email you have sent into ** today. Please let us know if you have any other questions.
Initial Complaint
02/03/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They are making up bills and claiming that they saved me over hundreds of dollars. I have a bill in my email constantly asking for me to pay 100$ for the subscription service, you have not saved me a single dime. Stop sending me fake invoices and dont send my account to collections because I never agreed to you negotiating contracts with the air. STOP MAKING UP FAKE INVOICES THE ACCOUNT # IS ********** . Im not paying your invoice, stop scamming and taking advantage of poorer folk who need the money in the first place, thats why they signed up for your account to save them money. STOP SENDING ME FAKE INVOICES PLEASE YOU HAVENT SAVED ME A DIME AND I HAVE *****, IF YOU CLAIM TO HAVE SAVED ME 240+USD I WANT THE ***** SEND IT OVER, MY SPECTRUM BILLS HAVE BEEN THE SAME FOR THE PAST 8 months and only recently went up 5 extra dollars PROBABLY BECAUSE YOU KEEP BADGERING THEM LIKE THEY HAVE A TAIL OR SOMETHING.
Business response
02/05/2024
I would like to address this customer's concerns about the subscription service and the invoices they've received. Please allow me to clarify that Billshark is not a subscription service and operates on a fee-based model where our charges are contingent on the savings we achieve for our clients.

According to our records, the negotiation for this customer's account was completed on January 31, ****. It is typical for the full extent of the savings to be reflected on their billing statement around February 15, ****. We acknowledge that it may take some time for these adjustments to appear on their bills, and we appreciate their patience in this matter.

Our ***************** team has made efforts to verify the promised savings, but we respect their request to no longer access their account directly. Therefore, we will rely on the information provided by the customer through a PDF statement to address any discrepancies in the savings application.
If this customer does not observe the anticipated savings on their 2/15/**** billing statement, we are committed to ensuring that the promised savings will be applied to their account or adjusting the invoice in question accordingly. Our primary objective is to provide the customer with the utmost transparency and resolution.
Furthermore, I want to assure the customer that we have respected their wish to opt out of our renegotiation process, and their account will no longer be included in any future negotiations.
Customer response
02/05/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Im dissatisfied with the resolution because even if it is Subscription based it does not give you the right to make up an arbitrary number and claim you saved that money when the billing cycle hasn't even occurred?! Thats insane dude and as previously corresponded with the BBB I included a screenshot of that bill you sent me DATED AS DUE 2/8 not 2/15 or a reasonable date where I KNOW you have saved me money. AS IT STANDS YOU STILL HAVE NOT SAVED ME A **** DIME, DELETE MY ACCOUNT YOU SCAMMERS. I DONT OWE YOU A CRNT SINCE YOU HAVE NOT SAVED ME A SINGLE CENT SIMPLE AS THAT. STOP BUGGING ME

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
****

Business response
02/05/2024
There seems to be some confusion, we are requesting the *** copy of your billing statement from your provider in which we negotiated a new savings with. This statement will confirm our promised savings and will align with the fee of 40% that Billshark charges for services rendered.
Customer response
02/05/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
No I do not want you to view my personal information which is up and down my bill, and thereby the pdf. Nor do I work for your company so I dont see myself as responsible for spending MY time censoring it. Figure it out. You have not saved me anything, I DO NOT OWE A THING, END OF STORY.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
****
Initial Complaint
02/02/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I paid $351.50 to Billshark for negotiating a better monthly rate, which they did for areas of my wireless plan. However, as part of their fee collected from me was of removing **************** from my bill. I agreed to have them remove it, when asked, but they did NOT tell me this would be apart of the calculated fee, which would be $**** x 24 months (**** x 24 months x 40% = $86.30)! Removing Insurance IS NOT negotiation, and as a Customer, I can call and remove that at any time, or add it for that matter - I DO NOT NEED A 3RD PARTY TO DO THIS. This is an unethical practice to ensure their fee to me was higher. I asked for a refund for JUST those charges, which would have been **** x 24 months x 40% = $86.30, but was denied. I'm asking that these charges be credited to the payment method on file with them.
Business response
02/05/2024

We do not claim to do anything our customers can not do themselves.

That said, I'm willing to refund you the $86.30 in a good faith effort to resolve your BBB and your concerns.
Customer response
02/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*************************

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

Cookies on BBB.org

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Business response

Customer response

Business response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary