ComplaintsforWicked Bride

• Initial Complaint

  07/01/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  ORDER#**** order placed on 6/14/24 shipped 6/20/24erica From:************************************* To:************************* Thu, Jun 27 at 12:24 PM The package is not officially lost, a search is being conducted for it as of this morning:Screenshot 2024-06-27 at 12.20.08PM.png During checkout, you were presented with two options; **** Ground Advantage (5+ days) and **** Priority. You selected Ground, which means it's likely to deliver in 5 days or more. Today is the 5th day it has been in transit. There is no supervisor; I own Wicked Bride and make each planner by hand. And it's my policy not to refund or replace while an order is still in transit. And this order is still in transit until the search is completed by **** and they either locate the package and deliver it, or notify me it's been lost. ***** WICKED BRIDE Wedding Planners + Gifts ******** PRESS Custom Binders + Stamps www.wickedbride.com | www.plumbleypress.com

  Business response

  07/01/2024

  Hello -

  I already responded to this complaint using the form, but also wanted to provide supporting documentation. I've included the email conversation between myself and the customer which illustrates the steps taken to locate her package, as well as the refund from my store for the full purchase amount. 

  While I understand the customer is frustrated by the postal service, there is nothing more in my power that I can do to produce her package once it has been handed over to ***** It's unfortunate she felt the need to file a formal complaint, when I had already refunded her early this morning. Sadly, I think this customer is looking for both a refund AND the product, and once she was informed the order would be returned to us when found by ***** she felt vindictive against a small, women-owned business.

  If there is anything else you should need from me, please let me know - but I'm considering the matter settled on my end. 

  Thanks,

  *******************
  Owner, Wicked Bride

  Customer response

  07/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩