ComplaintsforArtee Fabric & Home

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I brought 4 stool cushions to be reupholstered to Artee Fabrics on June 6, 2024. I purchased the fabric to reupholster them as well as the cost of the labor to redo them totaling $247.55. I left the cushions and was told it would **** *-8 weeks for the job to be done. I have been calling the establishment since July to try to get a rough estimate of when I could pick up the finished cushions. On multiple occasions I was told I would get a call back which never happened. I have been trying to call there since last Thursday with no response. No one is answering the phone. I now have no cushions, no fabric and no way to get in touch with the business. I am at my wits end.

• Initial Complaint

  04/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On March 29. 2024, at 2:30, I to went to this business to look at upholstery fabric. Not sure of how much I would later need to upholser a sofa - between 22 - 30 yards. There were two fabrics that I came across 1 ******************* and the other Gizabla Gza Blaze, both were $49.95 a yard. I decided to buy a 1/2 yard of each and lay them out at home. She bagged the fabric and I paid, not aware that she didn't give me the whole half yards of each fabric that I paid for.The next morning when I took them out of the bag, I noticed both fabric items were less than a half yard. Fabric stores give out swatches for free, but I wanted a large piece so I bought a half yard each. The edges were all swatches were cut away were added in my yardage purchase, so i received less yardage. That would mean I'm paying for all the swatches given away. The photos show what I got instead of a half. I would like to return both of these and recieve the half yardage of both that I have paid for.When I spoke with her Saturday moroning, her response was when I buy the *********** more she would give a yard. No, I want the yard have already paid for, at this point I don't trust her as a business. I shouldn't have to spend more money to get something I already bought. (********) I've been a seamtress for 45 years, no one does that. Her measurements should have started after all the swatches that were given away. I live 20.9 miles and 26 minutes each way from this business.

  Customer response

  04/11/2024

  I have not heard from the business in response to my complaint.

  I would like my money back or (2) half of yards of the fabrics I paid for. The fabric is still in the bag and uncut by me

  Fabric stores allow you to return uncut fabric as long as the amount matches up to the receipt. I really feel robbed

• Initial Complaint

  10/11/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I ordered fabric on September 14, 2023 and left a deposit of $150.00. Approximately the next week this store closed and had been closed since. I have called headquarters several times and they told me to Email them info - which they ignored. Last week I was told to wait because the store would re-open today. The store was closed today

• Initial Complaint

  05/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Dropped pillows and a bolt of fabric that I purchased from them in Octoberassured it would be a quick turnaroundcalled them in January and they stated that I needed to order fabricI explained I purchased it from themNo call backstopped in on Friday, May 26th asking for my pillowsowner stated he never did the project!! No apologies no explanation..I asked for my pillow and bolt of fabriche gave it to me..then I asked for my deposit ($200)..no interest after 7 monthsI want interest and creditthank you!

  Customer response

  06/12/2023

  I have not heard from the business in response to my complaint.

• Initial Complaint

  10/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On April 27, 2022 I paid Artee by credit card $1285.63 to hem new curtains and drapes costing $1322.78 that I left at Artee the same day. Beginning May 15, 2022 I began asking Artee for information on when my hemmed drapes and curtains would be ready. Since then *** contacted them over 2 dozen times. They have lost my drapes and will neither pay for my lost drapes nor reimburse me for work they never did. I would like immediate reimbursement of $2608.41.

• Initial Complaint

  10/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Im an interior designer and hired Artee fabrics to pick up a clients custom made ottoman from their storage facility in ** as well as a brand new ottoman from a high end furniture store in MA for the purposes of reupholstering both pieces with fabric I supplied. The entire experience after placing the order was very unprofessional. I was bounced around between different stores. Throughout the process it was difficult to get information and updates on status. Eventually, the furniture was delivered back to the clients receiver who was hired to receive, inspect and store the furniture until the clients were ready to move into their home after construction was complete. I was immediately alerted by the receiver that the furniture was damaged beyond repair and they had to refuse the delivery of both pieces due and stated to me no designer would accept the condition. The furniture was not adequately protected in transit as delivered by third rate movers. Since 8/19 I have been trying to follow up with the company via phone and email multiple times. I was just informed the furniture was transported to their factory in ************** without my consent in an attempt to repair it again without my consent and *********** efforts have been ignored. This is thousands of dollars worth of furniture mishandled and now missing. Additionally the company lost $700 worth of trays that came with the new ottoman and have not acknowledged my request to have them replaced.

  Customer response

  10/25/2022

  I have not heard from the business in response to my complaint.

  Business response

  02/26/2023

  Hi

  
  

  This case was with Customer *************************** on order place before I
  joined (HU-SO/060)
  
  Shekhar, Arti and ***** have been involved in this matter.
  
  Here is what I know:
  The items were "lost/misplaced" for a while and subsequently the
  ottomans were found, however it appears that there were never any trays
  associated with them as claimed by the customer.
  The ottomans were done and dropped off here at the ******************.
  They were tricked (by our driver) to the customer's appointed warehouse
  in ************* and acceptance was refused by the receiver (as she
  stated) due to "transit damage" observed on the sides.
  Subsequently and supposedly  these "were fixed" (don't know at what
  shop) and dropped off again at the ******************.
  Customers came in, took pictures and took them away (not happy).
  
  She then sent emails and called here. I gave her *****'s
  complaint/customer support phone number.
  She has been communicating with ***********
  ***** has been handling it.
  
  Not sure where things are currently.
  
  Regards
  Gabe

  
  
  
  

• Initial Complaint

  05/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  1. I bought fabric from Artee at **************************************************** (October 2021)2. I dropped off a couch seat cushion, two neck roll pillows, a leather bicycle chair to be upholstered in the fabric I bought and some additional vinyl I bought from them (February 2022)3. I was in contact with their store clerk, Von, via text about the status of work from February - April 2022 4. I went to pick up the finished upholstery work on April 9, 2022. The store had a closed sign. I checked the website via ****** and the store status said "temporarily closed". I called the number on the ****** listing and left a voicemail. Called a second time - left a voicemail (1 week went by)5. I texted the clerk to arrange a pick up and he replied with "I do not know where your things are, I do not work there anymore"6. Hunted down a newly opened Artee store in *******, ** and called. A young clerk said that the things from ********* store were getting moved to ******* ** but she didn't see my things. She would call when things arrived. No call - 1 week. I called again and she said she would have her manager call. No call back.7. Called Warwick again and another woman told me that I was the 10th person to call, that I am not the only one looking for my things and to call the owner at the ****** ** store location at The Commons (************)7. Called the ****** store - explained the situation and that I wanted to pick up my items whether they are finished or not. He demanded the receipts. I told him I had receipts, he asked for the specific #s - which I did not have with me, he hung up.8. One week later, I called again. Same rhetoric - hung up.9. My friend called. Learned their employee Von was stealing from them. Told us to send receipts.10. I put together the letter attached and all the referenced exhibits / receipts and sent via *** signature required on May 4. Signature received on May 5.They have not called, emailed or told me how to collect my things.

  Business response

  02/26/2023

  Hi

  
  

  
  
  The customer has no Invoice nor any proof of payment.We spoke to the customer many times.But There was no response. 

  
  

  
  

  
  

  
  
  Regards
  Rahul

  Customer response

  02/27/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  The business owners response is not accurate.  (1) I sent a *** package to him with pictures of my receipts, picture of the fabric, pictures of my chair, pictures of the text message exchange between myself and his employee.  I am attaching a copy of the *** delivery confirmation and the two receipts that I shared with the business owner on around May 4 2022.  (2) The business owner did not respond to that letter - did not call, did not acknowledge receipt so I requested the assistance of the BBB (3) I did call the business owner at ************ at their ********* store only after the employees at the ********** store confirmed that the ********* ** store was closed and that they were not sure how I could retrieve my items.  When I called the owner did in fact say to me that I needed to send my receipts - and hung up on my 3 out of 3 times.  Then my fiance called 2 times.  One time the owner hung up on him and the next time a younger man in "operations" spoke to my fiance - and told him that the employee in the ********* ** store had been stealing from them and that they needed receipts because the employee was taking money from customers and not putting it in the register.  A catch 22 for anyone that shopped their right?  The employee behind the desk took my money - you can see in my bank statement $$302.82 (10/11/21) and a subsequent hand written receipt for $200.00 (as a deposit for the fabric to reupholster my bicycle chair) - and the owner is saying that I cannot prove he took my money.  I sent the proof of purchase that I have.  I also had witnesses to the transaction:  (1) my mother and faster joined my in October and (2) my nephew helped me drop off the chair and pick out the fabric in February ********************************************************************** the chair myself. 

   

  I also called the Warwick store a number of times.  They people that answered all said the same thing - I was the 10th person to call.  I probably called 5 times.  One woman told me to talk to ***** (?) - he would handle it for me.  Took my number - ***** never called me back - and the woman never answered my call again. 

   

  I am happy to provide my phone records back to 2021.  I am happy to provide certified statements by my parents and my nephew.  

   

  As an aside, I filed this complaint on May 28, 2022.  Did the owner just get back to the BBB now on February 27, 2023?  

   

  Please advise as to the BBB timeline and action from here.  I have already called that ************************* and they will pick this up once the BBB has exhausted its efforts. 

   

  Thank you.

  ****

  You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

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