Business ProfileforCape Air

cape air regularly cancels flights on customers with little to no notice. they are rarely, if ever, on time. time and time again i have been left in ****** or forced to uber to ******** to a ferry and incur costs for doing so - always with little to NO warning ahead of time. last year we had an incident in which our care giver was flying to her sons wedding. cape air kept this lady and other passengers at the airport for 3 hours - never giving any information on flights - finally boarding then deplaining and telling people they would pay for a ferry ticket. she then had to ferry, take an uber, pay to change her flight taht she Missed AND had to PAY for a hotel room. while this was happeing i called cape air and they told me VERBALLY that cape air would pay for hotel, uber and ferry. afterwards they have neglected to do so, only offering to pay something like 1/3 of it. i have sent all receipts to cape air. the worst part was that i contacted cape for months with ZERO response - i mean ZERO. i sent several emails to their "care team" which is the only way they allow communication for refunds. it took ****** for them to get back to me that they would not honor their verbal contract with me to pay for this - again this was 100% their mistake - airplace/airline issue. i want a full refund and apology and call from someone senior at cape air. i fly cape air as much as anyone, several times per month and have been a customer for decades. they offered ONL ****** and we incured 666.23$ in expenses. i also think we deserve more compensation due to their lying, lack of response and all the time i am takign to fight this