ComplaintsforFunbox Cape Cod

• Initial Complaint

  07/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I arrived at an outdoor Inflatable park at 6:30 pm and purchased two tickets for a 3 hour jump session on my last night on vacation. When I got in they forgot to let people know they had to close at 7:30 pm due to not having any working lights. We left snd they offered for me to come back. Considering I live 2 hours away we went by the next morning to use our tickets and all the inflatables were on the ground so we left and drove home. I have been trying to reach someone for 6 days now about getting a refund. They are not responding to emails, ******** messages or phone calls.

  Customer response

  08/05/2023

  I have not heard from the business in response to my complaint. I have emailed 5 different email addresses, went there the next day ( they were closed ) I have called and left messages, left messages on ******** and Instagram, I have left reviews and comments on pages. Zero response from anyone. I paid for 3 hours. They closed after an hour and have not returned any messages about a refund 

  Business response

  08/16/2023

  To whom it may concern - This is a response on a recent complaint made by a customer of ours *********************** who may have had an unpleasant experience. 
  
  To explain our side of the story - The day ***** came in, we had every intention to stay open until our normal closing time but came to find out as we were turning on our lights that there were some technical difficulties in getting them to turn on properly. (we rent our lights from sunbelt and usually work great but that night were having some issues) Unfortunately this forced us to close a little earlier than expected to ensure the safety of all our customers... Therefore we offered all of our customers a free pass to come back to our park whenever they would like, free of charge. This was then offered to ***** and she came back the next morning but we were closed due to the rain... Our protocol is to email and text every customer who purchases tickets at least 2 hours in advance to let them know if we will have to cancel due to the rain and this is also something we communicate in our ticketing process. However, when someone does not book a ticket online, we have no way of letting them know ahead of time which is exactly what happened to ***** that next day unfortunately. 
  
  I have not received a direct call or email from ***** so I had no way of knowing about this and if I had known, I would have issued a refund right away and offered to have her come back to our park free of charge once again. 
  
  It is always our intention to satisfy all of our customers and make sure everyone leaves super happy and we honestly do the best that we can to accomplish this. 
  
  We are a seasonal business that takes place outdoors. (similar to an temporary amusement park or carnival) This means we do have to deal with weather elements and again we do the best we can to inform customers and take care of them the best we can to avoid these situations. We feel terrible that ***** had this experience and a full refund has been issued as well as in invite free of charge to come back with hopes that ***** and her family have the best time and feel that we did the right thing as a company. 
  
  I greatly appreciate it and please let me know if you need anything else from me at this time
  
  ****

  Customer response

  08/17/2023

  Thank you. I did order tickets on line and gets tons of emails from the company. But never any emails on closing. When I also returned the next day it was sunny and not raining but the inflatables were on the ground. I have called the numbers on the website, I have sent ******** messages, comments, Instagram messsges and have emailed every email possible on the website over and over. I have attempted contact more times than I can count unfortunately. I

  also have not received a refund in my account
  
  **********************:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

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