ComplaintsforCatania Hospitality Group, Inc.
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Complaint Details
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Initial Complaint
07/09/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Amenities shown on the website wildly misrepresent current condition of this resort. False advertising and unsafe conditions warrant a refund. The manager I spoke with said she would call to discuss a refund but I have not heard back. Amenities currently unavailable but advertised on their website:-indoor and outdoor swimming pools -outdoor water park -beach **************** -lockers to keep personal property safe To navigate through the resort, employees pointed me and my two grand-children through active construction zones where hard hats were mandatory (back kitchen, JFK ballroom which were both under construction). I assume this is an OSHA violation and a liability). The only mention of this on the website is this statement, We're excited that our resort is in the midst of a $30 million transformation to become **********************************************. Being charged a $25 Resort Fee per nite, without major resort components feels like fraud. Website does state a $10 restaurant credit/nite as part of the resort fee. We ate at the restaurant but were not afforded the credit.Customer response
07/20/2024
I have not heard from the business in response to my complaint.Initial Complaint
06/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
We booked a room at the ********** resort for a wedding we were attending. We were assured the renovations would be done. Our room was unfinished. No desk no wall furnishings. The pool was empty. After all that after checkout and paying full price we get a never mentioned resort fee. There was already a bogus $5 fee on the original bill. This was added to a credit card after we checked out. This is stealing. How many people do they do this to? Ive called my credit card company to dispute the charges. I also over heard the manager telling an employee during check in ( he didnt see me from his office) to blow the stupid people off that email complaints make sure they know that we will be Margaritaville soon, and dont give them anythingInitial Complaint
08/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I stayed at Cape Codders Resort on July 31st 2022. I was told we have passes for the outdoor pool and therefore paid an additional $60.00 for two water park passes. Today however, I seen on the *** page that the passes are supposed to be included when purchasing a room from the website. I have called and tried to explain this to the manager (**********) but I was repeatedly hung up on (over 3 times). *****, who works at the front desk, then proceeded to tell us that the water park passes and the pool passes are the same thing. When I called and talked to the water park manager (*****), he said that ****** statement is false and they are not the same thing. I am looking for a refund and to file a complaint against the manager who was very dismissive and discriminative.Customer response
08/20/2022
I have not heard from the business in response to my complaint.Initial Complaint
03/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On January 29th my family and i stayed at the cape codder resort and spa for my sons birthday. The hotel had lost power due to only having one generator and choosing to use it for only half of the hotel. We had called earlier in the week concerned about a snow storm and we were considering canceling our reservation and we were told that the resort had never lost power and they would have enough generators to keep everything going and that we shouldn't cancel we took the resort at their word and went. on the 29th we were stuck with out power or heat they also did not open the pool or water park we had paid for after they had guaranteed it would be open. The hotel kept telling us that they would be opening it up shortly we were even denied extra blankets after asking for them due to not having heat. we asked the hotel for a refund due to not having anything they had promised and we were denied even though some customers were receiving refunds. we were stuck in a dark and cold hotel room with none of the things we had paid for and the hotel provided no sympathy at allCustomer response
03/20/2022
I have not heard from the business in response to my complaint.Initial Complaint
02/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I stayed in room 315 at the Cape Codder Resort & Spa from 12/19/21 - 12/22/21. I kept seeing black spots on my bed and nightstand, but I didn't question it at first. The morning of my checkout (Dec 22nd), I woke up to many more black spots all over my pillows, sheets, and nightstand. When I touched them, they melted in my fingers and smeared like ink. I Googled what I was seeing and found out these were bed bug feces. I called the front desk and asked for a refund. They first offered to move me to another room to resolve the issue, but I told them I was leaving that day. They then said I had to wait 1-2 days for an exterminator to come and examine the room before they determined my refund. I took pictures of the droppings on my bed and nightstand. (Also, my mattress was exposed. It did not have a mattress protector, only a plush sheet and another sheet over top.) Before checking out, I talked to the cleaning staff manager (Joe Tavares) and showed him the pictures. Looking at my pictures, Joe immediately assumed I had worn black clothes to bed and asked if I did. I did not and I told him that, but he continued to say that it must be “lint” or “food crumbs." I offered to go with him to my room, but he refused and sort of shooed me away and said he would handle it. He had also shooed away one of the cleaning ladies who told me that this bed bug problem happens a lot, that the exterminators never find anything, and that she thinks the hotel keeps covering up this problem. On this same day I check out (Dec 22nd), the Cape Codder called to tell me that the exterminators found nothing and that it was “lint” and “food crumbs”. They tried to assure me that the exterminators did their job, and told me I would not receive the $508.86 refund for my stay. They gave me the name of the exterminator company called A1 Exterminators, located in West Harwich, MA. The hotel also sent me the inspection report I requested. The report says they found "lint" and "crumbs."
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Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.