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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/26/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I hired Vanguard Moving to move my belongings from ******, ********, to *********, ******, between April 2022 to May 2022. They connected me with a local moving company in ****** that's business operates out of *********, *****, called ****** Brothers LLC.Vanguard Moving Servies acts as the responsible broker that additionally provides customer ************************************, ****** Brother lost a large portion of my belongings when they were delivered to my home in *********. They also required me to sign their delivery forms and pay them before they would unload the truck. I immediately informed them when they arrived and attempted to follow up with them multiple times via phone and email. They have ignored my requests and have not delivered my items nor contacted me in any way, despite previously contacting me regularly before the delivery.Because Vanguard Moving Services is my movers' broker and customer ********************** representative, I have contacted them many times. They responded initially in June by requesting that we give ****** Brothers more time to respond. When I followed up with them again, they stopped responding.I need help simply finding out what has happened to my items, many of which are expensive and include boxes of purses, tools, an entire desk, cube storage, and an ottoman. For others seeking to hire Vanguard Moving Services, I advise against it. They do not broker with professional moving companies or effectively follow up when companies lose your items.
Business response
07/27/2022
*****,
You have contacted the wrong Vanguard Moving Services. We are an independent company located in Cape Cod *************. We are not affiliated with the Vanguard Moving broker in ********** **. We get mistaken for them all the time and are in the process of trying to get them shut down for poor business practices as we have a long list of people who have had problems with them. We do not do moves out in the Western part of the Country, we are based in **** and only service the east coast, mostly ***********. I am sorry you are having this trouble finding you things.
This is the page you should be posting this complaint to: https://www.bbb.org/**/**/**********/profile/moving-services/vanguard-moving-services-llc-0633-90610880
If you could please remove your complaint from our page and put it on theirs that would be greatly appreciated. I can give you a call later to verify, so you feel more comfortable. I will be out of the office today, but can call you Thursday.
-***************************
Owner, Vanguard Moving Services, Inc.
Hyannis, **
Customer response
07/29/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I apologize for the mistake! I'll attempt to remove the complaint and move it to https://www.bbb.org/**/**/**********/profile/moving-services/vanguard-moving-services-llc-0633-90610880
I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.