ComplaintsforArrow Auto Body, Inc.
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Complaint Details
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Initial Complaint
12/01/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I brought my car to Arrow Auto Body on October 8, 2022. The shop was paid through my insurance USAA. My car was completed on November 18, 2022. I was charged 710 dollars from Enterprise due to the shop not giving USAA the proper paperwork required for me to receive a refund. Now no one is answering any calls or emails from myself and the adjusters from USAA.Customer response
12/12/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
****** EdgeInitial Complaint
09/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My car was repaired by this business due to front end damage from a motorcycle crashing I to my suv. There was so many leaking fluids as well as my horn wasnt working. I had to call ***** repeatedly to tell him he gave me back my suv without a working horn. Finally 40 days later it was replaced. Since then my suv has been having issues with every single part that ***** claimed he replaced! I took my suv to ****** and I was told many replacement parts were wrong. His work on my suv is supposed to be guaranteed for the life of the suv per his contract with my car insurance at the time. I called ***** and left multiple messages with no response. Now ** left still making finance payments as well as now having to pay for pricey repairs on my ****** due to Arrow auto body NOT fixing my suv properly.Business response
09/27/2022
We here at Arrow Auto Body are sorry to hear that ***************** is having mechanical issues with her ****** Pathfinder. During the time of repairs which better than two years ago there was a back-order on the ***'s horns and would had taken quite some time to arrive at the shop. We had repaired the vehicle with-in the guidelines of ****************** , the payee. Immediately after receiving this complaint we reached out to a Allstate reinspector to make aware of ********************* situation. I had spoken to ********************* husband , he had stated that the Pathfinder was barely moving but had no explanation why. With out knowing what mechanical issue that has developed we would be willing to have the *** towed and have the problem diagnosed. Should the problem be the result of the front-end damage and repair the next step would be to contact Allstate Ins and request a supplement.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.