ComplaintsforSturdy Home Improvement, Inc.

• Initial Complaint

  06/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We had Sturdy roof my commercial building. The seams were not done properly. They never even changed out the roof drain, they just cut around it. Sloppy work. They started and it rained. The rain came in through the unfinished ceiling. They should have checked the weather before starting this job. I've tried calling them multiple times over the six months. No call back, no live person answers.

• Initial Complaint

  11/03/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  The West Granville Congregational Church contracted with Sturdy Home Improvement to peform a Siding Project for the Church on August 20, 2020. A down payment of $8,000.00 was issued. On August 31 we were advised that the materials would need to be paid as the Hardy Board Product was required in full ahead of any work being performed. A check for $32,000.00 was issued. The first delay of the project was due to weather conditions. The next delay and subsequent delays were prodiuct availability, COVID, Hardy Board installers not trained and now 2022 no response on our inquiry. At this point we require the return of our downpayment and materials paid for a total of $40,000.00 Communication has been poor and their lack of concern for this has been the cause of much worry and resulted in the Church Building deteriorating in its condition.

• Initial Complaint

  09/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Contract was signed 8.11.21 for a deck. Deck contract date is 10.29.21. Work started in November of 2021 completed late April of 2022. I told **** the foreman immediately upon completion about the board not being flush. Several months ago I told Sturdy and **** about the railing top not being flush like the rest of the railing top. I told Sturdy today about the molding missing from one sleeve, as I had forgotten to mention that on other communications, due to another more pressing issues going on about this entire project regarding a lien placed on my home from the sub contractor Sturdy hired yet did not pay, when they were paid in full. I am obtaining an attorney for the lien to go after Sturdy after the repairs are done on my deck. I am looking for the Better Business Bureau to assist in having Sturdy fix their mistakes. The project cost 29,000 Sturdy has been paid in full and contacted several times on their mistakes, they keep saying they will honor the warranty however never commit to a date to come to fix their errors. This has been since April for the board and a couple of months ago for the railing top, and today 9.26 I notified on the missing molding . I do not see any action of resolution by this company that should not be in business for what they do to their customers. I am setting up a complaint as I can say I have had zero success in having their errors fixed on my own requiring intervention.

• Initial Complaint

  05/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  They scammed me and ripped me off. I put down a deposit of 3k, and they proceeded to never show up for work that they said they would start in November (it is now March) and never called me back. When I called them they would say that they would call me later cause there was a 'problem with the architect'. They never called me, no matter how many times I called them, so I called the architect and SURPRISE, they didn't pay the architect and the architect told me this wasn't the first time they refused to pay him for work he had done for them. . This company stole 3k from me.

• Initial Complaint

  03/30/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 6/1/21 I paid Sturdy Home Improvement $36,000 which was in addition to the $2,500 I paid in April. Thee addition was to be started in July and finished by November. They've repeatedly ignored messages and correspondence and never began the job. It's March 2022. They stole $38,500 from me. I have a contact with them proving it and no addition on my house. No siding, none of all of the items listed on my contract, which they've breached. I filed with the State of Mass as well. Please help me get my money back. I'm a senior citizen and feel like I've been scammed.

  Business response

  04/28/2022

  Business Response /* (4000, 19, 2022/04/28) */ She requested canceling the project . Materials were ordered and a tremendous amount of planning and administrative work was put into this project , site visits etc . This is a breach of contract. Deciding to hire another contractor warning and expecting a full refund is not fair . Additionally the original amount of the deposit we requested was much smaller . Karen insisted on a larger deposit and didn't want as many payments as we had set up on our original contract. We are willing to compromise in some way but a full refund will not address the lost business and expenses incurred . We hope to come to a fair resolution

• Initial Complaint

  01/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We had someone out on May 25th 2021 to give us a quote on a new sliding door. On June 7th I signed the contract and paid the $500 deposit. I was told via email that it would take 8-12 weeks. After 12 weeks I called again and was told it would take another "couple weeks" due to COVID delays. That's fine, I understand. I called back after 20+ weeks and was told they should have the door in in "two weeks". I asked if I should call back to confirm and he said "No, we'll reach out as soon as we have the door." It is now January 27th, over 33 weeks since I paid the deposit on the door. I emailed and called Sturdy Home last Friday (the 21st) asking for a firm install date or a refund. Now I would just like the refund to end this insanity. As a side note, I needed 5 windows replaced but went with someone else. I set up an appointment to have them looked at on 9/14/2021 and the windows were installed on 12/6/2021. Just at 12 weeks, so I really don't understand the excuses.

  Business response

  02/28/2022

  Business Response /* (1000, 9, 2022/02/11) */ We have spoken with ********* and come to a good resolution . We have deducted 500 dollars from the overall cost and are planning to install the patio door next Tuesday . The actual patio door was delivered this week and is in the clients garage .

• Initial Complaint

  01/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  The date of Transaction was MARCH 9, 2021. The job involved SUPPLY and INSTALLATION of a twin casement,basement WINDOW,(Oknee 700 Series, Delux Package, insulated sash + frame U value 24, brown exterior, white interior with BROWN interior handles ). The price of $ 1700 agreed included materials, labor and taxes. A deposit of $ 500 was paid by cheque # **** on 3/9/2021, the balance of $ 1200 to be paid upon completion of the job. There are TWO problems that prompted this complaint: First, after almost A YEAR from signing the contract, the job is NOT DONE !! There has been NO ATTEMPT by seller to return my deposit of $ 500! This leads to the SECOND problem which involves NO PROFESSIONAL RESPONSE by seller in spite of MANY calls by myself, ( at least EIGHT calls, all documented by me ), asking for information and/action on the agreed job! Only on a couple of occasions, months ago, I was told their supplier was behind on deliveries and would let me know when the window would be in. I did not hear from them, again in spite of many followup calls by me! I find this unprofessional! All I am asking is, either the job be completed within FOUR WEEKS from NOW,( 1/27th) or return my deposit of $500 by cheque so I can get another company to install the window. Either way I would appreciate the courtesy of a phone call by the company to *********** , ( leave a message if no answer ),regarding their response and from BBB with your input, by call or email. I do appreciate your help in this frustrating experience, and thank you in advance, sincerely, ***********

  Business response

  02/14/2022

  Business Response /* (1000, 9, 2022/02/11) */ ********** was informed last week that the window was finally delivered from the manufacturer. We are actually out at his home today doing the install . Window manufacturers have been a mess this year with lead times and constant delays . We are very sorry the effect this had on ********** and many of our other clients. Consumer Response /* (2000, 11, 2022/02/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  11/03/2021

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  On 3/22/2019, we received a quote from Sturdy Home Improvement to strip the roof on our home and garage, replace two Velux skylights, install full ice and water guard (membrane) on our entire house, construct a portico over the front door, and install 30 year shingles. We paid Sturdy $21,460 total for the job. On March 8, 2021, we had a leak. Water was running down the beams, all over the floor and stained the entry way ceiling. I immediately called Sturdy and sent pictures. I requested that someone come to look at the problem and repair it in the spring and/or summer. I called and called and texted. No one ever came. I have copies of the texts and pictures. Every time that I called, I was told we were "on the list". In frustration, we even drove over to their office. Again, we were told they would call and send someone out. No one ever came! Now, it's November and the problem has still not been fixed. No one even came to look at the problem. The entry way ceiling looks terrible and I am afraid of what will happen this winter. Can you please help us resolve this issue? I have copies of all the e-mails, pictures and the contract along with payment checks. I can have my son help forward them if necessary. Thank you in advance for your help with this matter!

  Business response

  11/17/2021

  Business Response /* (1000, 8, 2021/11/17) */ Mr . H**** , we apologize for the delay we will set up a time to address any repairs you may need right away . Please expect a call either today or tomorrow for production Consumer Response /* (3000, 14, 2021/12/10) */ Sturdy had set up an appointment with us for Saturday - November 20th at 830 AM. They called at 1:00 PM and said the man was tied up in Worcester and wouldn't be able to make it until late in the day. He never came that day. Sturdy called and left a message saying that they were going to come on November 22nd at 1:00PM. A gentleman did show up about 2 ish. He went up into the crawl space and checked where the water had come in (an eight foot section), wet the floor and leaked through to stain the ceiling on the first floor. He then went up on the roof and looked around and left. We haven't heard anything from Sturdy since then. I tried to call Jeff twice and left messages. He never called me back. My husband found some pictures we had taken while they were doing the roof. We had paid to have the whole roof covered with ice and snow guard and from my husband's pictures, it seemed like where the front of the dutch roof meets, there was no ice and snow guard. That is a critical point and seems to be where the water is coming in. Unfortunately, Sturdy won't call me back!

• Initial Complaint

  10/14/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Contract was signed March26,2021 with a tentative start date of May 10,2021 for remodel interior bedroom, stairs and build a new 9x9deck. I made a $2,500 that day. New start date of May 24,2021 passed. I had purchased the paint and picked out flooring and carpet on April5,2021.Sturdy knew the decking from the contract. materials were not ordered until June 9,2021 and the project started on July 13,2021 and was substantially completed July22,2021 when I authorized a payment of $11,000. Since the decking wasn't ordered until June it hasn't arrived and and the deck remains to be done. Six weeks after completion both door handles pulled off new doors.I contacted the projected manager .sent pictures, and got promises that this would be fixed. Nothing has been done after muliple attempts by me to get someone here to fix this. A terrible company to communicate.Say one thing and don't follow through. Work by subcontractors ,orher than closet doors, was very good.

  Business response

  12/14/2021

  Business Response /* (1000, 13, 2021/11/11) */ We apologize for the trouble with the door handles . We will respond today with a plan to fix appropriately. The decking material is due in shortly . As you know the supply chain shortages have been extraordinary this year and unfortunately completely out of our control . We will make this right for you and as you eluded to earlier you can count on us to ultimately deliver quality work . Consumer Response /* (3000, 15, 2021/11/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I hear what they are saying but nothing has been done and I have had no communication from them. Consumer Response /* (3000, 19, 2021/11/23) */ The door handles have been securely attached but the screws are sticking out on the inside of the door with no caps. Work was done on November 17,2021.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩