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ComplaintsforMathias Corporation
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Complaint Details
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Initial Complaint
04/27/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Mathias Corp paved my driveway 4/13/23 and after the big rain on Sunday 4/23, the puddles occurred, the water from downspout didn't flow to the sidewalk like the way it used to and instead water flowed sideways to the lawn creating another puddle leading to the foundation. They made the end of the driveway higher reason why water doesn't flow properly. I called them 4/24/23 @8:02 to report the issue and ask if they could fix it, the person who received my call and took my information and said they will call me back and when i asked for the email so i can send pictures, he said they will get back to me. Since i didn't hear from them I called again 4/26/23 at 8:10 to follow up and same person received the call and took again my information again and said they will get back to me shortly. I haven't heard from them the yesterday. I issued them the check for $2700 on 4/13 while they are paving my driveway and they deposited it 4/19. Mathias Corp is company doing a lot of projects for different cities in ********** and they claim to have BBB A+ rating. I hope they can repave my driveway, but i prefer a refund so i can have better company do my drivewayBusiness response
05/13/2023
Please see attached letter.Customer response
05/16/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[I was now informed that Mathias Corp will send me full refund to settle the issue, please keep this case open until I cash the check. I will inform you when I receive the promised check]
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FAQ
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.