Business ProfileforSullivan Brothers Toyota

05/28/2024 I brought my new Prius into service for the 5000 mile maintenance. I was checked in and a video was made of my car. 75 minutes later I was told the car was ready. I went to get in and saw a large area of the front drivers side bumper scratched down to the under surface. I went back to the check in person who looked at the scratches and said I must have done it. I did not. She viewed the video with another service person and they said that the video was inconclusive because they couldnt see any scratches. They sent me to the Business Manager to check my warranties. I had bought ding insurance but he said I had a scratch which wasnt covered. The Service area took my car into the back and buffed it out and washed it for a second time. They put non-matching white paint on the deepest scratch. A chip out of the sensor cover remained. They took it up to the the Sullivan ********************** across the street and quoted me $2,139.80 to fix the damage and told me to report it to insurance. I took it to a local shop who is charging $650. I wrote to Sullivan Toyota asking to speak to Mr ************************ the owner. I got a call back from the Service Manager who said the intake video shows no damage and the exit video shows me pointing something out - but no damage. So I must have damaged the car. I said the car was in their possession the entire time after the no damage intake video and they drove it across the street to their **************** which quoted me over $2,100 to fix - so their statement made no logical sense. The intake video is taken to record damage. If there was $2100 of damage present why did they not take a moment to record that? I am also disappointed that Mr. *********************** was very happy to shake my hand when I spent over $42,000 at his dealership, but pawned me off to a subordinate when they had a problem in the service area. The two photos show the non-matching paint on the deep scratches and the chip How it looked at the ****************.