ComplaintsforEuro Design LLC

• Initial Complaint

  04/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  10/21/21 through current date.Paid: $6,109.19 at least Weve been going back and forth and nothing has been done. Its been a very long time and we still dont have the vehicle.

  Customer response

  04/06/2023

  BBB spoke directly with the consumer to obtain clarification regarding the issue.  The consumer advised that they brought the vehicle to the business in October 2021 for repairs.  The business has tried multiple repairs to fix the vehicle but was unable to solve the issue and ended up sending the vehicle to another repair shop.  The consumer advises that the other shop is willing to try and diagnose the vehicle, however Euro Design has been unwilling to pay the other shop to diagnose the vehicle and make the needed repairs.  The consumer is looking for either Euro Design to repair the vehicle or provide a refund for the repairs that have already been done to the vehicle that have not resulted in the vehicle being fixed.

  Business response

  06/29/2023

  Customer brought the Hyundai to the shop with the concern that the vehicle was not running. We diagnosed customer's concern as a failed engine and we explained the issue and gave them the price to replace the engine with a good engine unit. They agreed to the service and repair. We performed the repair and we installed the engine. The customer was satisfied and within few days the customer called and expressed that the engine sounded different. We instructed him to come immediately! When one of our technicians has heard the noise they were very honest and forthcoming by explaining the situations. The technicians diagnose was that this used engine was suffering the common symptoms of an issue that plagues many Hyundai models. We explained that due to the replacement of this engine there is a part and labor warranty. The repair shop promptly ordered a new engine and installed it. The engine wasnt able to run, we spent over 100 hours And nearly $2000 in additional parts, in an effort to make the engine run with no luck! Because this is a replacement engine from *** there is a warranty, we reached out to *** and expressed our concerns with this vehicle, after many calls and diagnose steps they instructed us to send it to Hyundai dealer for a second opinion. We promptly sent it to the dealership **** * ******* of **********. The car was there for a long time, while we were calling them weekly for an update and no response! We were prepared to have the diagnose but they were not willing or capable of diagnosing the car. This particular dealership was sold to another company and the car went unnoticed, we are willing to help and we are on the customer side. As of recently the vehicle is still at ***** * *******! 

• Initial Complaint

  12/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to Euro Design to address two problems with my 2010 *** 135i. One was a torn turbo inlet, and the other was a VANOS issue causing a check engine light. The car was at their shop for 4 weeks with zero effort on them to give me updates about the status on my car. Once I finally received my car back, they dented the hood on my vehicle, created a coolant leak, and did not resolve the check engine light. This cost me $2,500. The following day I brought my car back to get these issues resolved. They told me I needed to spend another approx. $2000 to fix the check engine light which should have already been addressed. They said they would take car of my dent and the coolant leak for free. 4 weeks later, with zero effort to contact me with updates, and they haphazardly fixed my coolant leak, and didnt fix my dented hood. They said our Auto body guy is busy, but itll be done in a day or two. 3 days go by and I still havent heard anything. I call again requesting to pick my car up that day and they can call me when their auto body technician is available. I requested a refund on the parts for the check engine light to be fixed and they refused to do so and I have to spend $2000 more if I want it fixed. I refuse to pay for a misdiagnosis and parts for my car I did not need. In 8 weeks, they managed to make my car significantly worse than how I brought it there and refused to give me a refund. Im only requesting refund on the parts for the check engine light and not the torn intake boot since it was fixed, poorly.

  Business response

  01/04/2023

  To whom it may concern,

  Customer/owner of the vehicle brought the vehicle to us to move forward with a turbo issue code. We went ahead and performed all the diagnostics to better understand the issue, once we completed we found the turbo inlet pipe broken and needed replacement, we explained to customer and he agreed to replace the turbo inlet unit with an after market high performance component and he agreed to perform the service. The issue was resolved, the vehicle is mainly modified with aftermarket component, with many variables presenting itself, we had then scanned the vehicle and found there was one more last code, vanos related, once again we explained this to customer, and told him we would have to swap out the vanos solenoid, vanos being a very complex system, we made no guarantee that would be the only failure in the system. The code returned and the owner was concerned, we explained to him that in order to be Clear on resolving this issue is to do a full vans rebuild, customer declined. The coolant leak was due to the aftermarket inlet pipe and the relocation of the coolant expansion tank necessary to complete the job, it was addressed promptly. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩